Jennifer Gomez
Lynn,MA
Summary
Accomplished Store Manager with over 12 years of experience in customer relations and leadership development, notably at American Eagle Outfitters. Recently has been chosen to be the prime trainer within the district, with specialty in loyalty program. Excelled in recruitment, bilingual communication, and problem-solving, fostering a culture of high performance and strong team dynamics. Achieved significant improvements in customer satisfaction and team productivity through effective relationship building and management.
Overview
13
13
years of professional experience
Work History
Store Manager
American Eagle Outfiters
04.2019 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Aeropostale
10.2016 - 04.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
White House Black Market
12.2015 - 10.2016
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Merchandise Manager
Aeropostale
10.2014 - 12.2015
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Reviewed customer feedback to identify trends and improve product selection.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Brand Ambassador
Aeropostale
07.2011 - 10.2014
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
High School Diploma -
Everett High School
Everett, MASkills
- 12 years in Customer Relations
- Leadership Development
- Culture development
- Relationship building and management
- Recruitment and hiring
- Problem-Solving
- Schedule Management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
American Eagle Outfiters
04.2019 - Current
Store Manager
Aeropostale
10.2016 - 04.2019
Assistant Manager
White House Black Market
12.2015 - 10.2016
Merchandise Manager
Aeropostale
10.2014 - 12.2015
Brand Ambassador
Aeropostale
07.2011 - 10.2014
High School Diploma -
Everett High School