Jennifer Gomez
Phoenix,AZ
Summary
To pursue a highly rewarding career in a company that recognizes ones natural desire to embrace and take on new challenges who encourages growth, great culture and amazing management support. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Robert Half
12.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate/Receptionist
Del Sol Furniture
07.2023 - 09.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Supervisor
Living Spaces Furniture
05.2022 - 07.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members..
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Call Center Representative
Maximus Health Care
12.2021 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Warehouse Associate
Amazon
10.2021 - 03.2022
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Cashier Lead
Super 99 Cent Store
02.2020 - 12.2021
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
Education
Skills
- Call center
- Sales
- Management experience
- Training
- Inventory
- Bilingual (Spanish)
- Detail oriented
- Customer retention
- Conflict resolution
- Communication
- Trustworthy
- Call Control
- Quality Assurance
- Customer Service
- Training experience
- Sales expertise
- Problem-solving skills
- Call Center Customer Service
- Customer communications
- Call Center Operations
- Data Gathering
- Quality Control
Contact Methods
Jennifer.gomez73@icloud.com, 4804689046
Timeline
Call Center Representative
Robert Half
12.2023 - Current
Sales Associate/Receptionist
Del Sol Furniture
07.2023 - 09.2023
Supervisor
Living Spaces Furniture
05.2022 - 07.2023
Call Center Representative
Maximus Health Care
12.2021 - 05.2023
Warehouse Associate
Amazon
10.2021 - 03.2022
Cashier Lead
Super 99 Cent Store
02.2020 - 12.2021