Jennifer Gomez
Carteret,NJ
Summary
My background is in Medical Administration / Billing and coding. I am a motivated team player with the ability to prioritize work assignments. JACHO Accredited. Outstanding communications, problem-solving and interpersonal skills. Effective communication in both English and Spanish.
Overview
28
28
years of professional experience
Work History
Medical Interpreter
Elite SEM
Jersey City , NJ
01.2021 - Current
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Researched foreign language resources for clarification of terms or phrases used during interpretations.
- Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
- Provided emotional support to families facing difficult medical decisions.
- Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
- Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Maintained a professional demeanor when interacting with clients and colleagues.
- Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
- Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
- Interpreted complex medical terminology accurately between languages.
- Monitored interpreter performance to ensure accuracy and consistency of translations.
- Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
- Conducted follow-up interviews with patients after their appointments to ensure they had an accurate understanding of their diagnosis or treatment plan.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Interpreted verbal and written information during examinations, tests and treatments.
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Delivered translation services via video to transmit virtual communication in spanish.
- Wrote verbal patient instructions exactly as ordered by health professionals in patient's native language.
Billing and Coding Associate
Hoboken hospital
Hoboken, NJ
12.2011 - 04.2013
- Identified errors in coding and corrected them accordingly.
- Prepared invoices for services rendered by physicians and other providers.
- Ensured compliance with HIPAA guidelines regarding patient privacy protection.
- Analyzed bills for discrepancies and ensured correct pricing was applied.
- Provided customer service support regarding billing questions and issues.
- Worked collaboratively with internal teams such as clinical staff, finance department.
- Processed payments from insurance companies or other third-party payers.
- Submitted claims electronically to insurance companies.
- Entered data into the appropriate software program accurately and efficiently.
- Verified patient information and insurance coverage in medical records systems.
- Answered customer inquiries regarding billings, payments, account status.
Medical Administrative Assistant
Total care pediatric
Jersey City, NJ
09.2009 - 08.2011
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
- Entered patient demographic information into the Electronic Health Records system.
- Processed referrals from primary care physicians and specialists as needed.
- Answered phones, scheduled appointments, and provided general information to callers.
- Verified accuracy of medical codes on claims prior to submission.
- Scanned documents into EHR systems according to established protocols.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Referral Coordinator
Horizon Health Center
Jersey City, NJ
07.2000 - 04.2010
- Provided guidance on how to make successful referrals based on individual patient needs.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Monitored patient progress throughout the referral process.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Performed data entry related to referrals into electronic health record systems.
- Resolved conflicts between referring physicians and receiving providers.
- Assisted in training new employees on the organization's policies for making referrals.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Adhered to HIPAA regulations when handling confidential patient information.
Clerical Associate
Jersey city employment and training center
Jersey City, NJ
10.1996 - 08.2000
- Answered customer inquiries via phone and email.
- Performed receptionist duties such as greeting visitors and answering calls.
- Created labels for outgoing packages using a label maker.
Education
High School Diploma -
Jersey City Adult High School
Jersey City, NJ06-2010
Certified Medical Administrative Assistant (CMMA
Garden State Science And Technology Institute
Jersey City, NJ01-2010
Skills
- Call Management
- Medical Terminology
- Physician support
- Medical terminology proficiency / abbreviation ICD 9 and CPT codes Effective communication skills in both English and Spanish Registration of patients Patient demographics, verification of insurance for service Preauthorized diagnostic procedures Managed a detailed log of all out going referrals and surgeries Schedules patient appointments with specialist and facilities
- Bilingual communication
- Patient Assessment
- Physician communication
- Accuracy Verification
- Attention to Detail
- Confidential Information Protection
- Reliability
- Multitasking
- Digital recording
Timeline
Medical Interpreter
Elite SEM
01.2021 - Current
Billing and Coding Associate
Hoboken hospital
12.2011 - 04.2013
Medical Administrative Assistant
Total care pediatric
09.2009 - 08.2011
Referral Coordinator
Horizon Health Center
07.2000 - 04.2010
Clerical Associate
Jersey city employment and training center
10.1996 - 08.2000
High School Diploma -
Jersey City Adult High School
Certified Medical Administrative Assistant (CMMA
Garden State Science And Technology Institute
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