Jennifer Gomez
Mt. Dora,FL
Summary
Results-driven professional seeking a patient care representative position in ophthalmology to apply my expertise in patient interaction, appointment management, and administrative tasks. Committed to enhancing patient experiences and ensuring seamless operations within a specialized ophthalmic practice.
Overview
4
4
years of professional experience
Work History
Patient Care Specialist
Lake Eye Associates
07.2022 - Current
- Greeted and assisted patients with check-in procedures.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Logistics Coordinator
Medek Health
08.2021 - 05.2022
- Generated documentation and information required for customer shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored inventory to maintain sufficient levels to meet business and customer needs.
- Conducted research to address shipping errors and packaging mistakes.
Patient On-boarding
Medek Health
11.2020 - 08.2021
- Maintained confidentiality of patient data, and condition to safeguard health information.
- Maintained accurate logs of equipment deliveries, and patient trips, and submitted documentation at the end of each shit.
- Identified malfunctioning ambulatory equipment to report to appropriate department for repairs or replacement.
Education
Associate of Arts - Culinary Arts
PPCC
Colorado Springs, COSkills
- CPSS
- Patient Care
- Excellent Communication
- HIPAA Compliance
- Employee Training
- Conflict Resolution
- Team Guidance
Timeline
Patient Care Specialist
Lake Eye Associates
07.2022 - Current
Logistics Coordinator
Medek Health
08.2021 - 05.2022
Patient On-boarding
Medek Health
11.2020 - 08.2021
Associate of Arts - Culinary Arts
PPCC
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