Jennifer Gomez
Laveen,AZ
Summary
Compassionate and diligent administrative professional with 3+ years of experience in customer service and support, specializing in effective organization and enhancing client satisfactory. Proficient in scheduling, appointment coordination, and multitasking in fast paced environments. Proven skills in problem solving, conflict resolution, and communication, ensuring alignment with stakeholder expectations. Aiming to leverage these strengths to contribute to a high performing team.
Overview
8
8
years of professional experience
Work History
Caregiver
Consumer Advocacy Project
Mesa, AZ
12.2021 - Current
- Coordinated medical appointments, errands, and social events by effectively managing schedules, optimizing time management, and facilitating communication with clients and service providers, improving client satisfaction ratings.
Associate
Amazon
Phoenix , AZ
01.2021 - 08.2021
- Managed and organized warehouse inventory by conducting regular audits, optimizing storage layout, and coordinating stock movements, ensuring precise and accurate resource allocation. Maintained a safe working environment by adhering to safety protocols and guidelines.
Retail Sales Associate
BBB Fashion
Phoenix, AZ
02.2019 - 09.2019
- Greeted customers upon entering the store and provided assistance. Delivered top-tier customer service, promptly resolving issues and answering queries. Implemented visual merchandising standards, creating attractive displays to increase sales. Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Call Center Representative
Calibrus
Tempe, AZ
03.2017 - 02.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer. Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
Education
High School Diploma -
East Pointe High School
Tempe, AZ05-2019
Skills
- Office Administration
- Telephone correspondence
- Appointment scheduling
- Medical terminology
- Client Relationship Management
- First Aid and Safety
- Documentation and record-keeping
- Trustworthy Contributor
Timeline
Caregiver
Consumer Advocacy Project
12.2021 - Current
Associate
Amazon
01.2021 - 08.2021
Retail Sales Associate
BBB Fashion
02.2019 - 09.2019
Call Center Representative
Calibrus
03.2017 - 02.2019
High School Diploma -
East Pointe High School
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