Summary
Work History
Education
Skills
Timeline
AssistantManager
Jennifer Gomez

Jennifer Gomez

Sacramento,CA

Summary

Dynamic Assistant Manager at Goodwill Industries Northern Nevada with a proven track record in enhancing customer satisfaction and improving operational efficiency. Skilled in team leadership and financial accuracy, I successfully reduced cash discrepancies and fostered a collaborative work environment, driving significant improvements in service quality and employee engagement.

Work History

Assistant Manager

Goodwill Industries Northern Nevada
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Safety Captain

Goodwill Industries of Northern Nevada
  • Monitored trends in workplace accidents, identifying areas for targeted intervention and enhanced prevention efforts.
  • Championed the integration of safety considerations into new project planning, minimizing potential risks from the outset.
  • Implemented ergonomic adjustments to workstations, reducing the occurrence of musculoskeletal injuries among staff members.
  • Led efforts to attain various industry certifications, demonstrating the company''s commitment to workplace safety excellence.
  • Ensured compliance with OSHA regulations by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
  • Reduced accident rates through regular safety training sessions and clear communication of safety protocols.
  • Streamlined incident reporting processes for timely investigations, leading to faster resolution of safety concerns.
  • Maintained detailed records of all incidents and near misses, utilizing data analysis techniques to identify patterns requiring attention or remediation efforts.
  • Improved workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Reviewed company policies and procedures regularly, ensuring alignment with evolving industry standards and best practices for workplace safety.
  • Collaborated with management to establish safety goals, resulting in improved overall performance metrics.
  • Evaluated facility equipment for potential hazards, recommending updates or replacements as needed to maintain safe work environments.
  • Enhanced emergency response capabilities by creating comprehensive evacuation plans and organizing drills.
  • Kept team compliant with security protocols and appearance standards.

Caretaker

In Home Supportive Services
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Developed personalized care plans, addressing unique needs of each resident.
  • Increased resident satisfaction, listening to feedback and making necessary adjustments.
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Organized transportation for residents to appointments, improving access to essential services.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.
  • Managed medication schedules for residents to ensure timely and accurate administration.
  • Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.

Sales Associate

K Designers Home Remodeling Leader
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

House Cleaner

Thumbtack
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.

Education

None -

Grant Union High School
Sacramento, CA
06.2010

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Retail operations
  • Team building
  • Sales strategies
  • Retail operations management
  • Budgeting and finance
  • Workplace safety compliance
  • Employee supervision
  • Multitasking
  • Active listening

Timeline

Assistant Manager

Goodwill Industries Northern Nevada

Safety Captain

Goodwill Industries of Northern Nevada

Caretaker

In Home Supportive Services

Sales Associate

K Designers Home Remodeling Leader

House Cleaner

Thumbtack

None -

Grant Union High School

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Jennifer Gomez