Jennifer Gomez
Muskegon,MI
Summary
Dynamic Operations Manager with a proven track record at Truenorth Shell, excelling in team leadership and customer service. Expert in strategic planning and inventory management, I drive efficiency and foster a collaborative environment, ensuring high standards of service and accountability. Committed to staff development and achieving business goals through effective communication and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Manager
Truenorth Shell
12.2024 - Current
Manage a Million dollar company chain.
Manage payroll weekly
Scheduled my employee's to meet business needs weekly
Maintaining and staying up on deadlines as needed
Providing great customer service to each and every guest as well as my team
I hold each and every one of my employees accountable for their actions
Give praise even more
My actions show my employees that I am a team player. With only best intentions to hold high expectations to serve our guests with fast, friendly, clean, service!
Operations Manager
Riteaid
2017 - 2024
Managed stock orders of store
Reduce shortages
Take down set up recommended planograms
Take down set up weekly sales reassurance of product on hand
Communication with vendors of upcoming sales
Communication with my boss on inventory invoices
Cleanness and organization make easy for customers to find eye appealing
Education
High School Diploma - Gender Studies
Ravenna High School
Ravenna, MI06.1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Cash control managing
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Product management
- Business planning
- Expense tracking
- Salesforce management
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Partnership development
- Vendor management
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Active listening
- Schedule management
- Employee development
Timeline
Manager
Truenorth Shell
12.2024 - Current
Operations Manager
Riteaid
2017 - 2024
High School Diploma - Gender Studies
Ravenna High School