JENNIFER GOMEZ
Cypress,CA
Summary
PRODUCT DEVELOPMENT & CONTRACT MANUFACTURING LEADER with 7+ years of experience across cosmetics and personal care formulation, innovation, new product development, reformulation, tech transfer, pilot and commercial manufacturing, and customer program management. Combines a technical R&D foundation with end-to-end contract manufacturing experience, translating customer briefs into manufacturable products while coordinating R&D, Regulatory, Quality, Operations, Planning, Purchasing, Production, Warehouse, Sales, and Packaging. Experienced managing complex development portfolios, troubleshooting manufacturing challenges, driving process improvements, and guiding products from concept and feasibility through launch and commercial production.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Account Management Manager
McKenna Labs
, California
11.2025 - Current
- Lead Account Management for a contract manufacturer serving beauty, personal care, and cosmetic brands, with responsibility for customer experience, execution, team performance, and cross-functional alignment.
- Partner across Sales, R&D, Regulatory, Quality, Planning, Purchasing, Operations, Production, Warehouse, and Finance to move customer programs from development and quoting through manufacturing, shipment, and post-production follow-up.
- Support new product launches, reformulations, tech transfers, pilot runs, first fills, commercial manufacturing, and ongoing production—connecting customer requirements with technical, operational, and supply-chain realities.
- Oversee customer escalations and operational risks involving component/raw-material readiness, production timing, inventory, quality/testing requirements, launch commitments, and order execution; coordinate mitigation plans with internal stakeholders.
- Drive department process improvement by developing SOPs, work instructions, workflow standards, escalation tools, meeting cadences, and training resources to improve consistency, visibility, and execution.
- Partner with executive leadership on operational priorities, customer commitments, capacity/workload visibility, launch readiness, pricing and quoting processes, and continuous improvement initiatives.
- Develop team capability through coaching, training, workload planning, performance visibility, and standardized Account Management practices while maintaining strong customer relationships.
Senior Account Manager
McKenna Labs
, California
05.2025 - 11.2025
- Managed strategic beauty and personal-care accounts from purchase order through shipment, serving as the primary customer contact for timelines, forecasting, inventory, production execution, and issue resolution.
- Coordinated cross-functional teams for launches, pilots, tech transfers, commercial production, and ongoing customer programs, ensuring clear communication of requirements and deliverables across departments.
- Reviewed order and component readiness against planned ship dates, identified supply risks, and coordinated with Purchasing, Planning, Operations, and customers to maintain production schedules.
- Supported quoting and RFQ workflows, including customer requirements, SKU/volume information, development scope, pricing inputs, and coordination with Product Development and commercial teams.
- Worked within Deacom ERP and Monday.com workflows to improve task visibility, order execution, documentation, and Account Management processes.
- Refined customer-facing and internal processes for open-order reviews, production readiness, milestone meetings, post-production follow-up, and escalation management to enhance operational efficiency.
Product Development Manager
Cosmetix West
El Segundo, CA
05.2024 - 05.2025
- Served as the primary client and project contact for 75–95 concurrent development programs spanning new product development, reformulations, technology transfers, and OTC projects.
- Managed programs from product brief and development kickoff through formulation, testing, client approval, pilot production, and commercial launch, ensuring alignment of timelines, deliverables, and cross-functional resources.
- Led cross-functional development teams across R&D, Regulatory, Operations, Planning, Sales, and manufacturing functions to align technical requirements, schedules, budgets, and launch readiness.
- Directed innovation development and presented new product concepts, textures, and opportunities to customers; partnered with R&D to translate concepts into viable formulations and manufacturing programs.
- Directed innovation development and presented new product concepts and textures to customers; collaborated with R&D to translate concepts into viable formulations and manufacturing programs, enhancing product offerings.
- Managed safety and substantiation testing and maintained project trackers and risk visibility across a large, complex development portfolio.
- Identified and mitigated risks related to formulation, testing, components, resources, timelines, budgets, and manufacturing readiness, ensuring project objectives were met effectively.
Senior Chemist
Cosmetix West
El Segundo, CA
05.2022 - 05.2024
- Developed and reformulated hair care, body care, skin care, and color cosmetic products, enhancing product offerings in contract manufacturing environment.
- Created innovative textures and product concepts while working within formulation guidelines, customer requirements, and ingredient blacklists.
- Created innovative textures and product concepts aligned with formulation guidelines and customer requirements, ensuring compliance with ingredient blacklists.
Lab Supervisor & Lead R&D Chemist
Cali Chem Inc.
Garden Grove, CA
06.2021 - 05.2022
- Led R&D projects and laboratory team in development, reverse-engineering, and reformulation of personal care products to enhance product offerings.
- Supervised pilot batches and coordinated with Compounding to ensure smooth transition from laboratory development to manufacturing.
- Managed stability, safety, and substantiation testing for approved formulations to ensure compliance and product integrity.
R&D Chemist / Lab Technician / R&D Chemist Intern
Cali Chem Inc.
Garden Grove, CA
08.2018 - 06.2021
- Advanced through R&D roles to support formulation development, laboratory operations, and personal care product development, enhancing product quality and compliance.
- Developed new chemical formulations for Cali Chem Inc. products.
- Conducted laboratory testing on raw materials and finished batches.
- Analyzed sample data using standard chemical methods and instruments.
Education
Bachelor of Science - Biological Science, Minor in Chemistry
California State University
FullertonSkills
- New Product Development (NPD)
- Product Development
- OTC Product Development
- Innovation & Concept Development
- Cosmetic & Personal Care Formulation
- Reformulation & Technology Transfer
- Reformulation
- Reverse Engineering
- Pilot & Commercial Manufacturing
- Commercial Manufacturing
- Pilot Batches
- First Fills
- Scale-Up & Manufacturing Readiness
- Stability, Safety & Substantiation Testing
- Stability / Safety / Substantiation Testing
- Packaging & Component Coordination
- Packaging & Components
- Raw Materials
- Supply Chain & Production Coordination
- Production & Supply Planning
- Contract Manufacturing
- Cross-Functional Leadership
- Customer & Client Management
- Customer Management
- Project & Portfolio Management
- Project Portfolio Management
- Risk Mitigation
- Risk Management
- Process Improvement
- SOP & Workflow Development
- SOP / Work Instruction Development
- Deacom ERP
- ERP / Deacom
- Mondaycom
- Risk Management
- SOP / Work Instruction Development
- Process Improvement
- Deacom ERP
- Mondaycom
Certification
Certificate, Practical Cosmetic Formulating — Chemists Corner (Perry Romanowski)
Timeline
Account Management Manager
McKenna Labs
11.2025 - Current
Senior Account Manager
McKenna Labs
05.2025 - 11.2025
Product Development Manager
Cosmetix West
05.2024 - 05.2025
Senior Chemist
Cosmetix West
05.2022 - 05.2024
Lab Supervisor & Lead R&D Chemist
Cali Chem Inc.
06.2021 - 05.2022
R&D Chemist / Lab Technician / R&D Chemist Intern
Cali Chem Inc.
08.2018 - 06.2021
Bachelor of Science - Biological Science, Minor in Chemistry
California State University