Jennifer Gonsalves

Partners with department management to produce and maintain staff schedules. Shares responsibility for ensuring electronic schedules are updated and accurate at all times.

Supports human resources functions within the department. Maintains electronic personnel records and facilitates the conversion of paper documents to electronic. Assists with processing changes in employment status, recruitment, and terminations.

Functions as timekeeper for Patient Care Services personnel. Ensures staff are paid accurately and fairly. Maintains awareness of applicable incentives and differentials and ensures they are applied correctly. Prepares timecards for processing at the end of each pay period. Serves as primary contact for staff members’ inquiries regarding pay, schedules and promptly addresses any concerns they may have. Escalates concerns to the attention of appropriate department leaders as needed.

Supports data collection and reporting functions. Collaborates with appropriate management contacts as well as applicable departments to address Staff members’ concerns in a timely, respectful manner.

Performs all other related duties as assigned.

• Coordinate patient bed placement across various departments, including Emergency, Cath Lab, and PACU, to ensure alignment with individual patient needs.
• Collaborate with healthcare professionals to optimize patient care, facilitating admissions and discharges at appropriate care levels.
• Handle registration for Emergency Room patients, ensuring accurate collection and maintenance of demographic and insurance information.
• Communicate financial responsibilities to patients, effectively managing co-payment collections and insurance verifications.

• Supported field managers, key accounts, and brand managers in various operational tasks, fostering effective communication and collaboration across departments.
• Managed order processing and vendor interactions, overseeing order requirements, production, and shipping to ensure timely and accurate delivery.
• Monitored sales reports and open orders, maintained price grids, and handled inventory management, contributing to efficient order fulfillment and problem resolution.
• Trained new staff and assisted with new store openings, enhancing team capabilities and ensuring smooth operational transitions.

• Processed and verified orders for medical equipment, ensuring compliance with insurance requirements and obtaining necessary authorizations and referrals.
• Entered and managed patient demographics and order details, confirming all documentation was accurate to facilitate insurance approval and payment.
• Informed patients of their financial responsibilities and provided follow-up on order status to ensure timely delivery and service.
• Provided on-call support for emergency equipment needs, coordinating dispatch of drivers and respiratory therapists while training and assisting colleagues.