Jennifer Gonzaga
New York City,NEW YORK
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate.
Overview
2
2
years of professional experience
Work History
Front Desk Customer Service Representative
Planet Fitness
New York City, United States
09.2021 - 09.2022
- Greeted and verified members and guests upon entry to optimize security.
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Performed cleaning duties to establish and maintain neat.
- Completed daily cleaning
- Worked on sales
Voluntary Assistant
Holy Name Of Jesus Roman Catholic Church
New York City, United States
10.2018 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Internship Student
Laguardia Community College
New York City, United States
11.2018 - 12.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Education
Bachelor of Science - Health Administration
Lehman College of The City University of New York
The Bronx, NY05.2023
Associate of Arts - Human Services
LaGuardia Community College of The City University of New York
Long Island City, NY06.2019
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Front Desk Customer Service Representative
Planet Fitness
09.2021 - 09.2022
Internship Student
Laguardia Community College
11.2018 - 12.2018
Voluntary Assistant
Holy Name Of Jesus Roman Catholic Church
10.2018 - 12.2019
Bachelor of Science - Health Administration
Lehman College of The City University of New York
Associate of Arts - Human Services
LaGuardia Community College of The City University of New York
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