Jennifer Gonzales Ochoa
Mendota,USA
Summary
To utilize my experience and abilities to work well with others, knowledge for a successful role of increased responsibility and room for advancement. I am motivated, confident and disciplined. Productive and an organized self-starter. I possess the ability to learn quickly, be adaptable to change and enjoy new challenges and opportunities.
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in [Desired Position] role.
Overview
8
8
years of professional experience
Work History
Case Manager
Fresno Mission
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
House Manager
Rescue the Children- Fresno Mission
09.2023 - 01.2024
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Assistant
Refinery West McKinley
09.2017 - 10.2018
- Helped to assist the Lead Pastor, members of congregation, and visitors
- Helped oversee overall performance of the church
- Answered the telephone professionally and courteously
- Occasionally prayed with those in need
- Assisted with any administration needs in the church office
Community Care Provider
Fresno Rescue Mission
04.2017 - 06.2018
- Assisted visitors and guests
- Answered telephone calls, took messages, routed calls, and provided information to callers
- Ability to hold confidential information
- Reported and filed information as required / Data entry
- Ability to oversee the policies, procedures and guidelines that are being carried out at all times
- Maintained volunteer information
- General housekeeping
- Assisted in providing basic needs of Respite Clients
- Transported clients
- Assessed needs of new clients
Community Response Team
Rescue the Children
10.2016 - 04.2017
- Responsible for monitoring surveillance videos and ensuring campus is safe and secure at all times
- Overseeing and monitoring the implementation of the policy compliance program
- Receptionist, which includes checking in visitors, answering phone, and maintaining visitation logs
Education
CCAPPAcademy - SUD Counseling
CCAPP Academy
01-2024
High School Diploma -
California High School Proficiency
01.2008
Skills
- Communication skills
- Time management ability
- Ability to work in a team
- Flexibility
- Detail oriented
- Ability to work independently
- Problem solving skills
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Documentation proficiency
- Treatment Planning
- Referral Coordination
- Discharge Planning
- Intervention Plans
- Social Work
- Court Mandated Reporter
Volunteer Experience
Rescue the Children, 2320 W. Weldon, Fresno, CA, Community Response Team, 10/01/16, 04/01/17, Responsible for monitoring surveillance videos and ensuring campus is safe and secure at all times, Overseeing and monitoring the implementation of the policy compliance program, Receptionist, which includes checking in visitors, answering phone, and maintaining visitation logs
Timeline
Case Manager
Fresno Mission
01.2024 - Current
House Manager
Rescue the Children- Fresno Mission
09.2023 - 01.2024
Assistant
Refinery West McKinley
09.2017 - 10.2018
Community Care Provider
Fresno Rescue Mission
04.2017 - 06.2018
Community Response Team
Rescue the Children
10.2016 - 04.2017
High School Diploma -
California High School Proficiency
CCAPPAcademy - SUD Counseling
CCAPP Academy
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