Jennifer Gonzalez
Bronx,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Associate Investigator
New York City Police Department
06.2023 - Current
Registration Supervisor
New York City Department of Health and Mental Hygiene
03.2017 - 06.2023
- Supervised registration team and clerical support staff performing registration/licensing duties, assuring the timely assignment, and processing of applications for registration
- Conducted final review of applications recommended for registration/licensure
- Assessed and monitored incident reports received from program Directors and Providers
- Oversaw Front Office operations
- Compiled weekly statistics on individual and unit productivity
- Served as the Office’s Enforcement Liaison
- Assisted with the Office’s investigation of complaint allegations by conducting interviews with parents, staff, witnesses, and medical professionals as required
- Represented the Bureau at community-based meetings to promote Registration/licensure
- Designated Desk Officer for NYC DOHMH’s Incident Command System.
- Researched and resolved complex registration issues, resulting in improved patient experiences and streamlined billing processes.
- Assisted in the development of policies and procedures related to registration functions, ensuring best practices were consistently followed.
- Implemented quality control measures to minimize errors and maintain compliance with regulatory standards.
- Promoted a positive work environment through clear communication, effective leadership, and recognition of employee achievements.
- Mentored new staff members, providing support and guidance to help them achieve success in their roles.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Safety Assessment Coordinator
New York City Department of Health and Mental Hygiene
08.2008 - 03.2017
- Responsible for ensuring that timelines for Criminal Record Review, per State mandate, are met
- Coordinated responses to convictions, arrests, and CPS assessments as per reports received from the NYS Division of Criminal Justice Services
- Evaluated submitted Corrective Action Plans and make recommendations for the retention, restriction, or termination of staff, subject to review by assigned attorneys
- Investigated, coordinated, and facilitated individual assessments, ensuring all necessary components are present and complete
- Scheduled interviews through contacting all mandated participants, and relayed information to and from designated attorneys, parole officers and concerned parties, assuring all documentation is received
- Prepared and maintained case folders for applicant documentation
- Reviewed applications in accordance with State Code to assure completion and accuracy.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Education
Master of Public Health - Community Health
CUNY Graduate School of Public Health And Health Policy
New York, NY05.2025
Bachelor of Science - Business Administration And Management
Berkeley College
White Plains, NY12.2009
Skills
- Background Checks
- Research abilities
- Interview techniques
- Detailed report writing
- Staff Management
- Customer Service
- Decision-Making
- Microsoft Office
- Employee Supervision
- Data Entry
- Staff Development and Training
Timeline
Associate Investigator
New York City Police Department
06.2023 - Current
Registration Supervisor
New York City Department of Health and Mental Hygiene
03.2017 - 06.2023
Safety Assessment Coordinator
New York City Department of Health and Mental Hygiene
08.2008 - 03.2017
Master of Public Health - Community Health
CUNY Graduate School of Public Health And Health Policy
Bachelor of Science - Business Administration And Management
Berkeley College