Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Jennifer Gonzalez

Rochelle,IL

Summary

Dynamic leader with proven expertise in guest relations management and team management, honed at Alfano's Pizzeria and Restaurant. Excelled in streamlining operations for enhanced efficiency, fostering a positive workplace, and driving repeat business through exceptional service. Skilled in front-of-house display creation and adept at salesmanship, consistently meeting deadlines with precision.

Overview

2
2
years of professional experience

Work History

Head Hostess

Alfano's Pizzeria and Restaurant
02.2023 - Current
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Box Maker

Hodel Turkey Farm Inc
11.2022 - 01.2023
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Maximized machine performance with routine inspections, cleaning, adjustments, and preventive maintenance measures.
  • Enhanced team productivity through clear communication, teamwork, and proactive problem-solving strategies.
  • Assisted in developing standard operating procedures for box making processes to ensure consistency across the team.
  • Handled multiple tasks simultaneously while maintaining a high level of focus and accuracy, ensuring deadlines were met consistently.

Education

High School Diploma -

Rochelle Township Highschool
Rochelle, IL
05.2026

High School Diploma -

Acellus Academy
Rochelle, IL
05.2026

Skills

  • Guest Relations Management
  • Salesmanship
  • Team Management
  • Front-of-house display creation

Affiliations

  • Cultural Reform Alliance

Languages

Spanish
Native or Bilingual

Timeline

Head Hostess

Alfano's Pizzeria and Restaurant
02.2023 - Current

Box Maker

Hodel Turkey Farm Inc
11.2022 - 01.2023

High School Diploma -

Rochelle Township Highschool

High School Diploma -

Acellus Academy

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Jennifer Gonzalez