Jennifer Gonzalez
Hoffman Estates ,IL
Summary
Adept Shift Manager with a proven track record at Bear Family McDonald's, where I enhanced team performance and customer satisfaction through expert training and mentoring. Skilled in accurate money handling and fostering a customer service focus, I excel in leadership roles by leveraging strong problem-solving abilities and a commitment to company values.
Overview
3
3
years of professional experience
Work History
Shift Manager
Bear Family McDonald's
10.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate In Arts - Emergency Medical Technology
William Rainey Harper College
Palatine, ILSchaumburg High School
Schaumburg, IL05.2023
Skills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Shift leadership
- Shift checklists
- Reporting and documenting
- Team building
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Bear Family McDonald's
10.2021 - Current
Associate In Arts - Emergency Medical Technology
William Rainey Harper College
Schaumburg High School
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