Jennifer Gonzalez
Kissimmee,FL
Summary
Proven security and management professional with a track record of reducing theft and enhancing customer safety at Ross Dress for Less. Skilled in loss prevention strategies and team leadership, adept at emergency response and problem-solving. Improved customer satisfaction through effective surveillance and incident documentation, demonstrating reliability and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Store Protection Specialist
Ross Dress for Less
02.2024 - Current
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Prepared comprehensive incident reports after each notable event involving theft or other security breaches, enabling appropriate follow-up actions from management or law enforcement agencies where applicable.
- Created a strong deterrent against shoplifting through high-visibility patrolling both inside the store and across parking areas.
Security Officer
Prosegur Security Services
04.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Delivery Driver
North Side Imports
06.2021 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Concession Stand Manager
Statue Cruises
08.2008 - 04.2020
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive brand reputation.
- Maintained a clean and organized concession stand, providing a pleasant environment for customers.
- Provided exceptional leadership skills as both a manager and mentor while cultivating a supportive work atmosphere.
- Managed inventory effectively, ensuring optimal stock levels for peak concession stand demand periods.
Box Office Attendant
AMC Theatres
01.2005 - 07.2006
- Accurately processed cash and credit card transactions, maintaining proper accounting records.
- Boosted attendance at special events through targeted outreach initiatives aimed at local businesses.
- Collaborated with theater staff to optimize seating arrangements and accommodate group reservations.
- Balanced daily cash drawers, ensuring accurate financial reporting and accountability.
Skills
- Emergency response training
- Loss prevention strategies
- Surveillance expertise
- Theft detection
- Customer Service
- Problem-solving abilities
- Reliability
- Team Leadership
- CCTV Monitoring
- Safety Protocols
- Professionalism
- Time management abilities
Timeline
Store Protection Specialist
Ross Dress for Less
02.2024 - Current
Security Officer
Prosegur Security Services
04.2022 - 06.2023
Delivery Driver
North Side Imports
06.2021 - 04.2022
Concession Stand Manager
Statue Cruises
08.2008 - 04.2020
Box Office Attendant
AMC Theatres
01.2005 - 07.2006