Jennifer Gonzalez
Bermuda Dunes,CA
Summary
Distinguished cocktail server at Agua Caliente Casino, renowned for elevating guest experiences through exceptional service and a knack for anticipating customer preferences. Expert in cash handling and customer communication, I significantly increased repeat clientele. My proficiency in multitasking and stress tolerance ensures peak efficiency and satisfaction.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Agua Caliente Casino
05.2013 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Maintained accuracy and efficiency when processing sales transactions.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CASkills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Reliability and punctuality
- Efficient multitasking
- Cleaning and sanitization
- Payment processing
- Safe food handling
- Bar terminology
- Promoting specials
- Stress tolerance
- Reading body language
- ABC standards
- Following dress code
- Cash handling proficiency
- Strong communication skills
Timeline
Cocktail Server
Agua Caliente Casino
05.2013 - Current
High School Diploma -
Yucaipa High School