Jennifer Gonzalez
Chicago,IL
Summary
Versatile and dynamic, with a proven track record at Target, I excel in customer service and problem-solving. Fluent in English and Spanish, I enhance team performance through effective training and mentoring. My adaptability and attention to detail have consistently improved operational efficiency and customer satisfaction, showcasing a commitment to continuous development and proactive teamwork.
Overview
7
7
years of professional experience
Work History
Team Member
Target
08.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assistant
After School Matters
09.2017 - 10.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of class operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Demonstrated adaptability by quickly mastering new skills for various tasks.
Education
High School Diploma -
Benito Juarez Community Academy
Chicago, IL06-2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Complex Problem-solving
- Training and mentoring
- Active listener
- Adaptive and creative
- FLUENT IN English
- FLUENT IN Spanish
- Continuous development
Timeline
Team Member
Target
08.2021 - Current
Assistant
After School Matters
09.2017 - 10.2020
High School Diploma -
Benito Juarez Community Academy