Jennifer Gonzalez
The Bronx,NY
Summary
Results-driven Service Line Administrator with years of experience in healthcare management. Skilled in optimizing clinical and operational processes, managing budgets, and leading multidisciplinary teams to enhance patient care and service delivery. Proven expertise in aligning service line objectives with organizational goals, improving efficiency, and ensuring compliance with healthcare regulations. Adept at developing strategic initiatives to improve patient outcomes and operational performance. Committed to driving excellence in healthcare services and supporting the growth and success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Line Administrator, Operations
Essen Health Care
01.2022 - Current
- Create strategies to expand the service line, enhance services, and achieve growth targets
- Oversee daily operations within the service line to ensure smooth functioning
- Monitor performance metrics and implement strategies to improve efficiency and quality
- Work with senior leadership to develop and execute short- and long-term goals for the service line
- Evaluate market trends and competitive landscape to guide service line positioning
- Develop and manage budgets for the service line, ensuring efficient use of resources
- Monitor financial performance and work to ensure the service line meets or exceeds financial goals
- Collaborate with finance teams to analyze revenue, costs, and profitability
- Manage and supervise 50+ staff within the service line, including hiring, training, and performance evaluation
- Ensure staff are equipped with necessary resources and training to provide quality service
- Collaborate with other departments, service lines, and leadership to promote integrated care and services
- Generate reports to assess the performance and outcomes of the service line
- Analyze data to identify trends, areas for improvement, and opportunities for growth
General Manager, Training and Development
Essen Health Care
01.2017 - 01.2022
- Increase the company’s effectiveness by recruiting, training, and coaching all employees; by communicating values, strategies, and objectives and assigning accountabilities
- Assist Director with budget planning, monitoring, employee screening, and internship contracts
- Facilitate and implement all training activities; virtual and classroom learning, shadow training
- Expert administrator for current learning management and EHR systems
- Provide leadership, direction, and administration to all clinical and non-clinical staff for effective on-site problem solving
- Design, develop, and deliver training programs to ensure update to date knowledge of all administrative and patient care operations
- Responsible for quality assurance measures, and development of knowledge testing to ensure staff are practicing proper compliance protocols
- Create reports of current and ongoing competency development needs to analyze areas of opportunity for curriculum development
- Advise AVP in all aspects of department operations; acts as strategic advisor to the department on organizational development issues
- Ensure organizational systems, programs, policies, and procedures are implemented and compliant as required by state/federal laws
- Responsible in developing and delivering leadership development training, to 8+ divisions including but not limited to: team development, coaching, performance management, train-the-trainer, orientation, and compliance training
General Manager, Operations
Essen Health Care
12.2015 - 12.2017
- Managed six out patients’ clinics of 40 administrative/clinical staff; work performance, training and development, mentorship, payroll
- Generated daily business reports to capture clinic performance, productivity, and capacity
- Mentored and coached staff to establish a team work environment while fostering professional growth and knowledge; performance plan, appraisal programs
- Participated in formulating and administering company policies, and coordinating all departmental activities
- Reviewed analyses of activities, costs, operations and forecast data to strategize department/division progress
- Enhanced operational efficiency by streamlining processes and improving workflow.
- Led team meetings to foster collaboration and address challenges.
- Improved customer satisfaction through the implementation of feedback mechanisms.
- Optimized resource allocation, resulting in cost reduction.
Administrative Coordinator, MRI Department
Hospital for Specialty Surgery
01.2010 - 12.2015
- Coordinated with stakeholder to establish operational support activities; liaison between departments and operating units for day to day operations
- Provided administrative/secretarial support for various divisions; answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries
- Oversee the scheduling of MRI appointments of 12+ units, ensuring optimal use of equipment and minimal wait times for patients. Communicate with patients to confirm appointments, provide pre-exam instructions, and address any concerns.
Administration Assistant, Operations
Gonzalez Candy
01.2007 - 12.2010
- Monitored inventory; merchandise valued at $40,000 per month
- Organized office related material; included but not limited to faxing, filling, and scheduling weekly meeting
- Researched and contacted potential buyers introducing them to our various products
- Managed phone calls and emails to support smooth communication flow.
- Maintained office supplies inventory, ensuring availability of essential materials.
- Assisted with data entry, maintaining accuracy of information.
Education
Bachelor’s Degree - Business Administration
Berkeley College
New York, NY06.2015
Skills
- Microsoft Office
- Team Building
- Verbal and Written Communication
- Time Management
- Micromanagement
- Ability to work calmly in a high stress environment
- Leadership
Certification
Microsoft Office State Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Service Line Administrator, Operations
Essen Health Care
01.2022 - Current
General Manager, Training and Development
Essen Health Care
01.2017 - 01.2022
General Manager, Operations
Essen Health Care
12.2015 - 12.2017
Administrative Coordinator, MRI Department
Hospital for Specialty Surgery
01.2010 - 12.2015
Administration Assistant, Operations
Gonzalez Candy
01.2007 - 12.2010
Microsoft Office State Certification
Bachelor’s Degree - Business Administration
Berkeley College
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