Jennifer M. Gonzalez
Hollywood
Summary
Customer-oriented professional with several years of experience building relationships and growing profit. Strategic-thinking leader with expertise in persuasively introducing products and customer needs to deliver solutions.
Overview
15
15
years of professional experience
Work History
Customer Service Rep.
Publix
Miami
08.2015 - 10.2024
- Handled costumers orders and purchases quickly and efficiently
- Cross trained multiple new cashiers
- Promoted to customer service
- Assisted supervisors on duty while closing out shifts
- Promoted different products for the company to exceed sales
- Assisted in closing cash office when needed so
- Been in charge of running the front office
- Closing out the front office; closing out day end and printing reports, and balancing trays
- Ran the front end; was in charge of making sure cashiers and baggers were up to par on their tasks
Sales Representative
Charming Charlie
Pembroke Pines
06.2014 - 06.2015
- Assisted various costumers through costumer service
- Handled multiple transactions and returns while delivering my best ensuring that each costumer left happy.
- I have assisted each manager with opening and closing out the store
- I have also assisted and helped each manager with shipment and processing merchandise
Office Clerk
Global Air Technologies
Miami
06.2010 - 06.2014
- Filed sensitive FAA Documentation
- Handled phone calls and attended important conferences concerning new changes in the company
- Handled limited accounting practices and monetary transactions
- Assisted in customer service inquiries and information
- Attended front office duties
Waitress/Food Runner
Tijuana Flats
Miramar
01.2010 - 06.2010
- Demonstrated high quality guest dealing etiquette enhancing positive feedback 40% based on customer surveys
- Took orders and served the orders
- Increased the sales of daily specials and dishes served through explicit recommendations to the guests.
- Set tables before each costumer arrived, in addition to clearing them after each guest left.
Education
Broward College
Davie, FL09.2025
High School Diploma -
Everglades High School
Miramar, FL01.2010
Skills
- Fluent in English and Spanish
- Microsoft Office proficiency
- Problem resolution expertise
- Effective communication skills
Timeline
Customer Service Rep.
Publix
08.2015 - 10.2024
Sales Representative
Charming Charlie
06.2014 - 06.2015
Office Clerk
Global Air Technologies
06.2010 - 06.2014
Waitress/Food Runner
Tijuana Flats
01.2010 - 06.2010
Broward College
High School Diploma -
Everglades High School
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