Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Gonzalez

New Haven,Connecticut

Summary

Dedicated and personable customer service professional with a proven ability to resolve issues efficiently and maintain high customer satisfaction. Skilled in handling high call volumes, processing transactions, and managing inventory. Adept at working in fast-paced environments while maintaining professionalism and empathy. Familiar with POS systems.

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Overview

6
6
years of professional experience

Work History

Caregiver

Home Instead
05.2025 - Current
  • Compassionate and trustworthy in-home caregiver with experience supporting clients in their residences with daily living activities.
  • Skilled in personal hygiene assistance, light housekeeping, meal preparation, medication reminders, and mobility support.
  • Builds strong relationships with clients and families while maintaining a safe and comfortable home environment.
  • Knowledgeable in fall prevention, emergency response, and maintaining client dignity and privacy.
  • Developed tailored care plans based on individual client needs and preferences.
  • Provided compassionate personal care, assisting with daily activities and enhancing client well-being.

Cashier/Customer Service

Kohls
08.2020 - 08.2025
  • The skills I used in my position was work with: Sales, Hospitality, Communication Skills, Customer Service, and Problem Solving.Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash handling procedures, ensuring accuracy in till balancing.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on operational protocols and customer engagement techniques.

Server/Cashier

Silver Sands Beach and Tennis Club
05.2019 - 09.2023
  • The skills I used in my position were: Food & Beverage, Hospitality, Sales, and Customer Service
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Collaborated with kitchen staff to ensure timely order preparation and delivery accuracy.
  • Maintained cleanliness of dining area, adhering to health and safety standards consistently.
  • Resolved customer complaints promptly, fostering a positive dining experience for all guests.

Education

Biological Sciences -

University of Connecticut
Storrs, CT
09.2025

Skills

  • Customer Service
  • Communication Skills
  • Respectful and compassionate
  • Elderly care
  • Problem-solving
  • Medication Reminders
  • Mobility Support
  • Fall Prevention
  • Maintaining Client Dignity and Privacy
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Caregiver

Home Instead
05.2025 - Current

Cashier/Customer Service

Kohls
08.2020 - 08.2025

Server/Cashier

Silver Sands Beach and Tennis Club
05.2019 - 09.2023

Biological Sciences -

University of Connecticut

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