Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Gonzalez Medrano

Bronx,NY

Summary

Dynamic professional with extensive experience in health insurance navigation and patient financial advising, notably at Urban Health Plan. Excelled in educating clients, enhancing decision-making capabilities, and leveraging MS Office for data management. Proven track record in team coordination and working under pressure, achieving significant improvements in client service and process efficiency.

Overview

9
9
years of professional experience

Work History

Navigator 1

Urban Health Plan
05.2023 - Current
  • Educating clients about the basics of health insurance and the different plans available to them
  • Helping individuals and families to select a health insurance plan that fits their specific needs and budget
  • Helping clients understand the terms and conditions, benefits, and coverage limits of their chosen health insurance plans
  • Assisting in the resolution of discrepancies or issues regarding health insurance enrollment or coverage
  • Maintaining up-to-date knowledge of changes in health insurance policies, laws, and market trends
  • Connecting clients with relevant healthcare services and resources
  • Maintaining client confidentiality and abiding by all privacy laws and regulations

Patient Financial Advisor

Betz Mitchell Associates
02.2018 - 09.2019
  • Screened patients with financial needs to determine assistance choices.
  • Help patient obtained insurance through the marketplace
  • Discussed financial and insurance options with patients.
  • Followed up with patients and families to obtain additional information.
  • Updated accounts with latest patient, payment and insurance information.
  • Conducted thorough reviews of patient records to identify discrepancies and ensure proper billing adjustments were made.
  • Collect documentation for enroll patient into the Charity Care program.

Associate Account

Executive Foa & Son
08.2015 - 09.2017
  • Entry and updated database information to different systems
  • Manage the completion and submission of employees insurance application
  • Maintain office supplies by checking inventory and order items

Education

Bachelor of Business Administration - Business Administration

Universidad Teologica De Santiago
Dominican Republic
02-2011

Skills

  • Decision-making capabilities
  • Team Coordination Experience
  • Data Entry
  • Work under pressure
  • MS Office
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Navigator 1

Urban Health Plan
05.2023 - Current

Patient Financial Advisor

Betz Mitchell Associates
02.2018 - 09.2019

Associate Account

Executive Foa & Son
08.2015 - 09.2017

Bachelor of Business Administration - Business Administration

Universidad Teologica De Santiago

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Jennifer Gonzalez Medrano