Summary
Overview
Work History
Education
Skills
References
Certifications Skills
Certification
References
Timeline
Generic

Jennifer Goodman

Kettering

Summary

Dynamic Family Advocate with a proven track record at the Montgomery County Coroner’s Office, excelling in decision-making and communication. Expert in EDRS data management, I effectively enhance family support systems and improve outcomes for grieving families, demonstrating exceptional attention to detail and adaptability in high-pressure environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Family Advocate

Montgomery County Coroner’s Office
01.2022 - Current
  • Identify and track feedback from family members and uses this information to inform prevention (overdose, suicide, infant death) efforts and contribute to committee review work.
  • Develop, implement, and monitor procedures for identifying resources and making referrals to appropriate community agencies, crisis intervention services, victim assistance, grief counseling services, or other behavioral health resources, as appropriate.
  • Integrate efforts across systems (courts, law enforcement, child welfare, etc..) to improve family outcomes for those affected by unexpected death of a loved one.
  • Provide information on the death process in an empathetic, supportive manner to the grieving person(s) and offer community resources as appropriate.
  • Participates in formal and ongoing programs and committees developed by public health partners.
  • Participates in continuing education programs and is familiar with all operations of the MCCO.
  • Assist in the creation and implementation of new policies, procedures, and/or process changes and improvements.
  • Respond to public information requests, when needed.
  • Arrange a system of subsequent communication to grieving families ensuring a positive experience with the MCCO team.
  • Develop and distribute materials for family support and outreach.

Administrative Specialist

Montgomery County Coroner’s Office
01.2017 - Current
  • Maintain the records of the Montgomery County Coroner’s Office (reports / death certificates / personal effects of the deceased / medical reports).
  • Assist families with information regarding autopsies, death certificates, and person property.
  • Respond to records request, per guidelines, to families, general public, police agencies, medical facilities, local and state governmental agencies, and the media.
  • Preparation of the medical portion of death certificates through EDRS (Electronic Death Reporting System).
  • Quality check contract letters and autopsy reports.
  • Provide support services to outlying counties who contract with Montgomery County Coroner’s Office for autopsies.
  • Work closely with medical investigators, pathologist and morgue staff Montgomery County.

Vital Records Specialist II

Public Health Department of Vital Statistics
01.2007 - 01.2019
  • Assist the supervisor in administrative tasks such as reconciling the daily deposit for accounting department, employee voids, training new employees, and update policy procedures.
  • Delegates tasks, problem solves and assists in miscellaneous office procedures in the absence of management staff.
  • Personal administrative support in opening and closing the office; assigning security paper to all employees, copier and reader printer and give the employees their start money; at the end of the night responsible for counting and securing employees nightly deposit in the safe and verify that the security paper is accounted for.
  • Answer staff questions and concerns when a supervisor is out of the office or not available.
  • Data entry of birth and death records.
  • Review and register birth and death certificates for accuracy; follow up and correct any discrepancies regarding the information provided by the hospital or the funeral homes.
  • Reviews confidential documents and must adhere to the processes to prevent identity theft.
  • Receive payments, process daily debit card transactions and balance daily cash drawer.
  • Interact with the public in person and on the telephone providing information regarding birth or death certificates.

Assistant Facility Coordinator

City of Kettering Parks, Recreation and Cultural Art Department
01.1996 - 01.2013
  • Supervised part-time employees and the total operation of the facility.
  • Oversaw opening, closing and securing all areas of the Kettering Recreation Complex, Senior Citizen Center, Ice Arena, Gymnasium and Natatorium.
  • Supervised day-to-day operations and assisted customers service/frontline employees in customer relations.
  • Database management to ensured accurate and timely data capture from the sales processed and document all activities associated with customer account.
  • Secured starting money and counted deposits before dropping in overnight safe.
  • Resolved customer complaints, incidents, and accidents within facility.

Concession Coordinator/Front Desk/Checkpoint/Cashier/Operation Specialist

City of Kettering Parks, Recreation and Cultural Art Department
01.1996 - 01.2013
  • Interviewed, trained and scheduled employees; monitored employees’ attendance, work patterns and behaviors; handled with good judgment grievances and/or disciplinary cases involving assigned employees.
  • Motivated and lead of 20 part-time cashier and concession stand employees.
  • Greeted patrons, answered questions regarding facility, programs and departments.
  • Processed daily admissions into the water park, ice arena and fitness area.

Education

High School -

Fairmont High School
Kettering, Ohio
05-1999

Skills

  • Decision-making
  • Excellent communication
  • Attention to detail
  • Interpersonal skills
  • Microsoft Word
  • Microsoft Excel
  • Recreation Management Software
  • EDRS/IPHIS data base system
  • Adaptability
  • OnBase
  • Typing (50 wpm)

References

References are available upon request.

Certifications Skills

  • Certificate for Basic Supervision, Fred Pryor Seminar, 03/27/17
  • Notary, 05/04/26
  • Certificate for Continuing Education: Introduction to Diversity, Unconscious Bias, Communication and Generations in the Workplace
  • Microsoft Word, Excel, PowerPoint, Knowledgeable in Recreation Management Software, LIMS-plus v5, EDRS/IPHIS data base system, ProComm, OnBase
  • 50 wpm

Certification

  • MDI Myth: Talking with Decedent's Families is Simple and Routine
  • Introduction to trauma-informed Advocacy

References

References available upon request.

Timeline

Family Advocate

Montgomery County Coroner’s Office
01.2022 - Current

Administrative Specialist

Montgomery County Coroner’s Office
01.2017 - Current

Vital Records Specialist II

Public Health Department of Vital Statistics
01.2007 - 01.2019

Assistant Facility Coordinator

City of Kettering Parks, Recreation and Cultural Art Department
01.1996 - 01.2013

Concession Coordinator/Front Desk/Checkpoint/Cashier/Operation Specialist

City of Kettering Parks, Recreation and Cultural Art Department
01.1996 - 01.2013

High School -

Fairmont High School

Similar Profiles

CREATE PROFILE
Jennifer Goodman