Jennifer Goodson
Metairie,LA
Summary
Results-driven hospitality and retail professional with 15+ years of experience delivering exceptional customer service in fast-paced environments. Skilled in team supervision, scheduling, cash management, and food safety compliance. Known for building strong relationships with customers and vendors while maintaining high operational standards. Reliable, adaptable, and committed to creating positive guest experiences that drive repeat business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier/Attendant
DePierro Corporation Am/Pm Arco
Yucca Valley, CA
04.2025 - 02.2026
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Server/Bartender
Tortoise Rock Casino
Twentynine Palms, CA
05.2024 - 11.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering beverages in a timely manner
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
- Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts
- Managed cash transactions accurately and efficiently using POS system
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
- Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary
Garden Associate/Cashier
The Home Depot
Yucca Valley, CA
04.2023 - 12.2023
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
- Managed cash register operations, accurately handling cash transactions and providing correct change to customers
- Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders for replenishment
- Collaborated with team members to create visually appealing merchandise displays that attracted customer attention
- Resolved customer complaints or concerns in a professional manner, finding appropriate solutions to ensure customer satisfaction
- Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
- Contributed to loss prevention efforts by monitoring store premises for suspicious activities and reporting any incidents promptly
- Participated in training programs to enhance product knowledge and stay up-to-date on the latest industry trends
- Developed strong relationships with repeat customers through personalized assistance and recommendations
- Demonstrated excellent teamwork skills by collaborating effectively with colleagues on various projects
- Served as a subject matter expert on product features, benefits, usage instructions, enabling effective cross-selling opportunities
- Implemented visual merchandising techniques to create eye-catching displays that increased product visibility and sales
- Supported inventory management efforts by conducting regular stock counts and assisting with periodic audits
Barista
Joshua Tree Coffee
Joshua Tree, CA
04.2018 - 12.2022
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
- Implemented strategies to upsell additional items such as pastries or merchandise to increase average transactions
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
- Assisted with wholesale and online operations by packaging and fulfilling orders.
LVN
Sky Harbor
Joshua Tree, CA
04.2016 - 11.2017
- Administered medications and treatments to patients, ensuring accurate dosages and proper documentation
- Monitored vital signs, assessed patient conditions, and reported any changes or concerns to the healthcare team
- Assisted with the development of care plans for patients based on their individual needs and medical history
- Performed wound care, including cleaning, dressing changes, and monitoring healing progress
- Collaborated with physicians and other healthcare professionals to provide comprehensive patient care
- Educated patients and their families about medication instructions, disease management, and self-care techniques
- Maintained accurate medical records by documenting all assessments, interventions, and outcomes in a timely manner
- Managed inventory of medical supplies and equipment to ensure availability for patient care needs
- Provided emotional support to patients during difficult procedures or when dealing with challenging diagnoses
- Assisted in the coordination of patient transfers between different healthcare facilities as needed
- Implemented infection control measures to prevent the spread of diseases within the healthcare setting
- Participated in interdisciplinary team meetings to discuss patient progress and develop appropriate treatment plans
- Responded promptly to emergency situations by following established protocols for immediate intervention
- Collaborated with nursing staff to maintain a clean and safe environment for patients at all times
- Ensured compliance with regulatory standards by adhering to policies, procedures, and guidelines
- Supported physicians during examinations by preparing rooms, taking vital signs, obtaining specimens
- Provided compassionate end-of-life care while respecting each patient's dignity
- Assessed pain levels in patients using standardized tools such as numeric rating scales or visual analog scales
- Instructed patients on post-operative care instructions including wound care management techniques
- Collaborated with interdisciplinary team members to develop individualized care plans for patients
- Assisted in the implementation of quality improvement initiatives to enhance patient outcomes
- Provided support and guidance to nursing assistants and other healthcare team members as needed
- Performed routine diagnostic tests such as blood pressure monitoring, glucose testing
- Assessed patient needs for assistive devices such as walkers or wheelchairs and made appropriate recommendations
- Managed patient admissions, discharges, and transfers while ensuring smooth transitions of care
- Implemented fall prevention strategies by assessing environmental hazards and educating patients on safety measures
- Advocated for patients' rights by addressing concerns or grievances through proper channels
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Demonstrated effective communication skills when interacting with patients, families, and healthcare professionals
- Served as a resource person for colleagues regarding medication administration procedures or best practices
Cook
2 Guys Pies
Yucca Valley, CA
04.2015 - 10.2016
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
- Maintained a clean and organized work area, adhering to sanitation regulations
- Adapted menus based on dietary restrictions or customer preferences
- Trained new cooks on proper cooking techniques, safety procedures, and menu items
- Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
- Implemented time-saving strategies in food preparation processes without compromising quality standards
- Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
- Managed multiple orders simultaneously during peak hours while maintaining accuracy
- Suggested improvements to menu offerings based on customer feedback leading to increased sales
- Worked closely with the chef to develop innovative recipes that met specific dietary requirements
- Mentored junior cooks by providing guidance on culinary techniques and best practices
- Conducted regular inspections of equipment to identify maintenance needs or potential hazards
General Manager
Pie For The People
Joshua Tree, CA
05.2013 - 03.2015
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 15 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Worked as the finance department on budgeting processes to achieve financial objectives
- Implemented new technologies or systems that improved operational efficiency
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Streamlined workflow processes resulting in improved productivity
- Drove continuous improvement efforts across departments resulting in increased efficiency
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Managed and resolved conflicts among team members to maintain a positive work environment
- Implemented customer loyalty programs resulting in increased repeat business
- Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
- Analyzed financial data to identify areas for cost reduction and revenue growth
- Mentored and coached employees to develop their skills and advance within the organization
- Increased customer satisfaction ratings by implementing new service standards
- Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement
- Managed and worked local music and niche festival kitchens
Education
Nursing - Trade school
Delta College
Covington, LA01-2009
Skills
- Sales experience
- Communication skills
- Teamwork
- Hospitality experience
- Team management
- Customer inquiry/complaint resolution
- Phone and written communication
- Food service/handling
- Customer communication
- Customer service
- Host/hostess experience
- Cash handling
Certification
- Food Handler Certification
- Driver's License January 2023 to August 2027
Languages
English
Timeline
Cashier/Attendant
DePierro Corporation Am/Pm Arco
04.2025 - 02.2026
Server/Bartender
Tortoise Rock Casino
05.2024 - 11.2024
Garden Associate/Cashier
The Home Depot
04.2023 - 12.2023
Barista
Joshua Tree Coffee
04.2018 - 12.2022
LVN
Sky Harbor
04.2016 - 11.2017
Cook
2 Guys Pies
04.2015 - 10.2016
General Manager
Pie For The People
05.2013 - 03.2015
Nursing - Trade school
Delta College
Additional Information
- Authorized to work in the US for any employer
- Exceptional Communication Skills
- Strong Consumer Advocacy
- Effective Collaboration in Multidisciplinary Teams
- Strategic Judgment and Decision Making
- Proficient Management of Personnel Resources
- Sharp Observation and Intervention Skills
- Outstanding Customer Service Expertise