Jennifer Goodwin
Salem,VA
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
6
6
years of professional experience
Work History
Caseworker II
First Home Care
10.2021 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Created treatment or service plan meeting each client's individualized needs.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients.
- Advocated for client rights and represented client interests at administrative hearings.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Monitored clients' progress to adjust treatment plans accordingly.
- Participated in professional development and training opportunities to enhance clinical skills.
QIDP
ResCare
11.2020 - 09.2021
- Provides case management and behavior support to ICF clients.
- Provides intensive care coordination to assigned caseload.
- Works closely with families to ensure wrap around services to address client needs.
- Conducts routine home visits with clients and families to assess strengths and needs.
- Develops individualized treatment plans focusing on client specific goals and reviews treatment plans routinely to assess progress.
- Refers clients to external providers as needed to ensure medical, dental, medication management and psychological needs are met.
- Manages implementation and service delivery for referrals.
- Participates in meetings with treatment team as needed.
- Links clients and families to available community resources.
- Assists in discharge planning for clients no longer requiring services.
- Maintains client record through accurate documentation including written assessments, individualized treatment plans, on-going case notes, and discharge summaries.
Clinical Supervisor
ResCare
10.2019 - 11.2020
- Lead and directed team of 16 clinical personnel and support staff.
- Developed and adjusted work schedules for Direct Care staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Provided clinical supervision to case management and behavior support professionals responsible for care coordination for ICF clients.
- Provided comprehensive case management and care coordination for assigned caseload.
- Worked closely with families to ensure wrap around services to address client needs.
- Conducted routine home visits with clients and families to assess strengths and needs.
- Developed individualized treatment plans focusing on client specific goals and reviewed treatment plans routinely to assess progress.
- Referred clients to external providers as needed to ensure medical, dental, medication management and psychological needs were met.
- Managed implementation and service delivery for referrals.
- Participated in meetings with treatment team as needed.
- Linked clients and families to available community resources.
- Assisted in discharge planning for clients no longer requiring services.
- Maintained client record through accurate documentation including written assessments, individualized treatment plans, on-going case notes, and discharge summaries.
Case Manager
ResCare
08.2018 - 10.2019
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Evaluated treatment plans against individual goals and healthcare standards.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Partnered with local organizations to expand access to social and community services.
Lead Teacher, KPA
Childcare Network
10.2017 - 08.2018
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Education
M. ED - Special Education
Concord University
Athens, WV05.2016
Bachelor of Arts - Elementary Education
Glenville State College
Glenville, WV05.2012
Skills
- Conflict Mediation
- Interpersonal and Written Communication
- Home Inspections
- Records Management
- Highly Effective Communication
- Client Engagement
- Case Information Confidentiality
- Client Interactions
- Case Notes
- Crisis Situations
- Case File Documentation
- Child Advocacy
Timeline
Caseworker II
First Home Care
10.2021 - Current
QIDP
ResCare
11.2020 - 09.2021
Clinical Supervisor
ResCare
10.2019 - 11.2020
Case Manager
ResCare
08.2018 - 10.2019
Lead Teacher, KPA
Childcare Network
10.2017 - 08.2018
M. ED - Special Education
Concord University
Bachelor of Arts - Elementary Education
Glenville State College
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