Jennifer Goodwin
Human Resources Associate
Grand Junction,CO
Summary
Dedicated Human Resources Assistant with extensive experience, focused on delivering outstanding communication and customer care. Decades of knowledge of office administration and common human resources operations. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Responsive and engaging, skilled in supporting employees and managers with diverse HR needs. Exceptional speed learning new programs and software.
Overview
21
21
years of professional experience
Work History
Employee Experience Associate
Velocity Global
Grand Junction, CO
06.2022 - Current
- Perform onboarding and offboarding of USA supported employees for Velocity Global Clients.
- Order and review background checks, drug testing, I-9 and other necessary information for onboarding.
- Manage timekeeping, job changes, information changes and updates in HCM and other required systems.
- Assist supported employees with PTO, payroll issues and errors, corrections or questions.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Human Resources Assistant
Bank Of The San Juans, Division Of Glacier Bancorp
Grand Junction, CO
03.2016 - 06.2022
- Manage new hires, separations, and job changes in the UKG HCM system, and new hire and annual benefit enrollment.
- Maintain compliance with federal and state labor laws.
- Processed employee termination paperwork at direction of supervisory staff.
- Prepare and approve payroll for 185+ employees in UKG and communicate payroll adjustments as needed to corporate office for payroll processing.
- Document and analyze all processes and procedures in area of responsibility and make recommendations for streamlining processes, create employee handbooks and manuals, including all instructional guides for HR and Payroll related functions.
- Create the BSJ Notary program; train, monitor and audit approved Colorado Notaries who notarize on behalf of the bank.
- Create, operate and maintain Employee Rewards Program.
- Manage the BSJ HR, Intranet Administration, Notary and conference room calendar mail inboxes.
- Participate in meetings and communication with corporate HR group, safety committee, local safety program, and local community service.
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Monitored and analyzed employee satisfaction survey results.
Safety Compliance Admin Asst & Bid Coordinator
WBS Coatings
Grand Junction, CO
02.2015 - 03.2016
- Collect, monitor and update all safety records including JSA, QC, and OSHA. Update Health, Safety and Environmental manual.
- Monitor & schedule medical & safety training for all employees.
- Assist with Workers Compensation claims.
- Create and maintain Non-DOT and DOT Drug & Alcohol and EAP programs and ensure compliance with NCMS.
- Fleetmatics setup, monitoring & reporting. Maintain ISNetworld and Veriforce memberships and qualifications.
- Perform subcontractor bid coordination with general contractor, estimator and management team. Final bid document compilation & submittal. Collect, review and disburse awarded contracts. Compile necessary documents for general contractor award requirements. Manage communication with general contractors and coordinate project data with all team members.
- Assist HR with interviewing, background checks, MVR record collection, employee file organization and completion.
- Assist in creating and maintaining policies & procedures for company across multiple divisions.
Owner / Jewelry Designer
Effects Jewelry, LLC
Grand Junction, Colorado
02.2011 - 12.2015
- Design, manufacture, marketing, and sale of custom jewelry for wholesale and retail sales.
- Technical instruction writing
- Web design on Blue host & Weebly
- Licensing, sales, bookkeeping and tax preparation.
Corporate Sales Associate
Enstrom Candies
Grand Junction, Colorado
08.2011 - 01.2015
- Manage all aspects of corporate client orders including answering all questions, preparing large order quotes, placing bulk and specialty orders, preparing discounts, shipping, tracking, invoicing and payment.
- Assist in creating and improving systems for Corporate Sales Division.
- Perform Customer Service duties in the Call and Contact Center such as order processing, questions, complaint resolution, shipping and tracking information with a focus on One Call Resolution.
Temporary Drivers License Examiner I
CO Dept. of Revenue, Division of Motor Vehicles
Grand Junction, Colorado
06.2014 - 08.2014
- Administer driver performance test required to issue a Colorado State Drivers License.
- Assist as requested greeting customers, taking license photos, and grading written tests.
Mortgage Broker & Loan Processor
Major Mortgage
Grand Junction, Colorado
07.2009 - 07.2011
- Origination and processing of residential mortgage loans under FHA, VA, Conventional, Rural Development and Portfolio loan programs.
- Maintain compliance and registration with all Federal and State licensing oversight and remain compliant with all Federal and State lending laws, e.g. licensing, education and insurance.
- Order and review closing documents and assist with any post closing requirements and/or audits.
Senior Loan Processor & Operations Manager
Reliance Mortgage, A Division of Fairway I. M.
Grand Junction, Colorado
05.2006 - 07.2009
- Assist owner with supervision, training, and management of origination and support staff.
- Oversee operation and security of electronic, physical and financial systems.
- Processing, closing, funding and auditing of residential mortgage loans under FHA, VA, Conventional, Rural Development and CHFA loan programs.
- General secretarial and front desk duties, marketing support, customer service and administrative support.
Office Manager / Executive Assistant
U.S. Custom Chemical
Grand Junction, Colorado
08.2002 - 02.2006
- Accounting / bookkeeping, A/P, A/R, data entry, payroll prep, business contract creation, purchasing, shipping, inventory, personnel travel management, customer service and complaint resolution.
- Oversight of collections & coordination with collection agencies.
- Human resources management, interviewing, hiring, employment policies, limited property management duties, advertising, & marketing.
- Equipment, hardware & software maintenance, installation and repair.
- Property management including tenant screening, application review, building maintenance, inspections and contract cancellations.
- Perform above duties for multiple businesses under one umbrella: Sentinel Investment Group, Travel Jobs Unlimited LLC, US Custom Chemical Inc. and 1-Home Source.
Education
No Degree - English Literature
Colorado Mesa University
Grand Junction, COHigh School Diploma -
Central High School
Grand Junction05.1996
Skills
- Attention to Detail
- Complex Problem-Solving
- Computer Competencies
- Customer Service
- Employee Relations
- Management Support
- Onboarding & Offboarding
- Payroll Processing
- Performance Management
- Policy Implementation
- Process Improvement & Planning
- Project Management
- Record and File Management
- Time Management
Timeline
Employee Experience Associate
Velocity Global
06.2022 - Current
Human Resources Assistant
Bank Of The San Juans, Division Of Glacier Bancorp
03.2016 - 06.2022
Safety Compliance Admin Asst & Bid Coordinator
WBS Coatings
02.2015 - 03.2016
Temporary Drivers License Examiner I
CO Dept. of Revenue, Division of Motor Vehicles
06.2014 - 08.2014
Corporate Sales Associate
Enstrom Candies
08.2011 - 01.2015
Owner / Jewelry Designer
Effects Jewelry, LLC
02.2011 - 12.2015
Mortgage Broker & Loan Processor
Major Mortgage
07.2009 - 07.2011
Senior Loan Processor & Operations Manager
Reliance Mortgage, A Division of Fairway I. M.
05.2006 - 07.2009
Office Manager / Executive Assistant
U.S. Custom Chemical
08.2002 - 02.2006
No Degree - English Literature
Colorado Mesa University
High School Diploma -
Central High School