Jennifer Gordon
The Villages,FL
Summary
Dynamic leader with extensive experience at McDonald's, excelling in customer service and team leadership. Spearheaded initiatives to enhance profitability and employee satisfaction, achieving significant improvements. Skilled in money handling and staff development, fostering strong relationships and operational excellence.
Overview
11
11
years of professional experience
Work History
Assistant Manager
McDonald's
05.2020 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Mcdonald's
10.2013 - 04.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
BBA - Business Administration
DeVry University
Lisle, IL06-2013
Associate of Applied Science - Business Administration
American InterContinental University
Schaumburg, IL05-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Time management
- Employee scheduling
Timeline
Assistant Manager
McDonald's
05.2020 - 12.2024
General Manager
Mcdonald's
10.2013 - 04.2020
BBA - Business Administration
DeVry University
Associate of Applied Science - Business Administration
American InterContinental University
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