Jennifer Gorman
Onalaska
Summary
Versatile and dynamic professional with a proven track record at enhancing team performance and customer satisfaction through expert cashier coaching and exceptional customer service. Demonstrates strong multitasking and organizational skills, alongside patience and empathy, driving significant improvements in operational efficiency and client relations.
Overview
21
21
years of professional experience
Work History
Cashier Trainer
Love's Travel Stops & Country Stores Inc.
12.2014 - 11.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
- Operated POS system to complete cash, credit and check transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Freight Team Associate
Dollar Tree Stores
11.2012 - 08.2014
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Verified and noted count and condition of cargo received.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
Carhartt Specialist
Sunbirds Shopping Center
03.2008 - 10.2012
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Cleaned, closed, and secured store at end of shift.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Developed loyal customer base by providing excellent customer service.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
Purchasing Agent
Nor'wester Industries
04.2007 - 03.2008
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
Assistant Manager
Dollar Tree Stores
07.2005 - 04.2007
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Director
Country Kids Daycare
08.2003 - 10.2005
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Supported the director in managing daily operations, ensuring efficient functioning of the childcare center.
- Established positive relationships with local schools, facilitating seamless transitions for children entering kindergarten programs.
- Enhanced child development by implementing age-appropriate learning activities and curriculum.
Education
High School Diploma -
Centralia Community Collage
Centralia, WA10-2014
Skills
- Patience and empathy
- Restocking shelves
- Workplace safety
- Cleanliness maintenance
- Cash handling expertise
- Fraud prevention
- Returns handling
- Customer service
- Attention to detail
- Multitasking and organization
- Cashier training
Timeline
Cashier Trainer
Love's Travel Stops & Country Stores Inc.
12.2014 - 11.2024
Freight Team Associate
Dollar Tree Stores
11.2012 - 08.2014
Carhartt Specialist
Sunbirds Shopping Center
03.2008 - 10.2012
Purchasing Agent
Nor'wester Industries
04.2007 - 03.2008
Assistant Manager
Dollar Tree Stores
07.2005 - 04.2007
Assistant Director
Country Kids Daycare
08.2003 - 10.2005
High School Diploma -
Centralia Community Collage
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