Jennifer Gornto
Brunswick,GA
Summary
Dedicated customer service professional with 35 years of experience in the service industry. Skilled in file management, inventory management, policy analysis, process engineering, and problem-solving. Highly adaptable and dependable with a focus on delivering great customer service.
Work History
Guest Service Advocate/Cash Office Clerk
Target
11.2020 - Current
- Create a welcoming experience by greeting all guests and engaging with them
- Scan and bag all guest items efficiently and neatly while maintaining accuracy
- Be knowledgeable about products and services available and assist guests with the application process for the Target RedCard
- Process returns while following Target's policies and procedures, and de-escalate any negative situations
- Maintain a clean and clutter-free work area, and stock supplies during store open hours
- Record daily revenues, count cash drawers, make bank deposits, and process all sales transactions accurately and in a timely fashion
- Balance all cash in store safe, process cash deposits, and prepare cash advances for the next business day
- Order additional cash as needed to keep the main safe adequately funded
- Learn and adapt to evolving technology needs while multitasking.
Pharmacy Clerk
Rainbow Drug Store
06.2011 - 05.2017
- Coordinated and maintained office equipment, such as copiers, fax machines, and computers
- Reviewed and verified data, maintained and updated files, processed and distributed incoming mail
- Prepared mailings, answered and screened telephone calls, and performed data entry
- Greeted and directed visitors, delivery personnel, and the general public
- Verified receipts, resolved customer complaints, and ordered office supplies
- Maintained a professional image and attitude.
Deputy Court Clerk
Clerk of State Court
08.1998 - 12.2008
- Performed clerical duties in a court of law and secured information for judges
- Prepared and issued court orders, including sentencing information and summonses, and recorded court proceeding outcomes
- Recorded case dispositions, court orders, and arrangements made for payment of court fees
- Read charges and related information to the court, swore in jury members, interpreters, witnesses, and defendants
- Maintained knowledge of court/legal terminology, laws, policies, and judicial processes
- Collaborated with judges, lawyers, parole officers, police, and social agency officials
- Conducted roll calls and polled jurors, and directed the handling of paperwork from clerks' offices.
Cashier/Waitress/Manager
Mack's Bar-Be-Que Place
08.1988 - 08.1998
- Took customer orders, delivered food and drinks to customers at their tables, memorized customer orders
- Resolved customer complaints and errors in their orders, showed menus to customers and made recommendations
- Worked a cash register, counted cash, and made change
- Supervised food preparation and service workers to ensure compliance with federal regulations and safety standards
- Managed food inventory, reported supply and equipment shortages to appropriate personnel
- Assigned duties, tasks, and workstations to workers and prepared work schedules
- Used various equipment including barcode readers, credit card machines, and point of sale terminals.
Education
Frontline Manager - Guest Service
Not specified -
01.1992
Skills
- Strong communication skills, demonstrated through effective collaboration with team members and customers
- Dependable and responsible, consistently meeting project deadlines and exceeding expectations
- Interpersonal skills, capable of building and maintaining positive relationships with diverse groups of people
- Skilled in assets recovery, cashier duties, clerical tasks, credit processing, data entry, documentation, faxing, and file management
- Proficient in inventory management, legal processes, policy analysis, and problem-solving
- Experienced in process engineering and telephone skills
Certification
- Advanced Recall Certification, The Software Group TSG, Texas, 06/01/01
- Beginning Recall Certification, The Software Group TSG, Texas, 06/01/01
- Civil Case Management Certification, The Software Group TSG, Texas, 06/01/01
- Court Administration Certification, The Software Group TSG, Texas, 06/01/01
- Excel Certification, Coastal Georgia Community College, Georgia, 04/01/00
- Excel Charting Certification, Coastal Georgia Community College, Georgia, 03/01/07
- Excel Course 1 Certification, Coastal Georgia Community College, Georgia, 03/01/07
- Word Perfect Certification, Coastal Georgia Community College, Georgia, 08/01/98
Timeline
Guest Service Advocate/Cash Office Clerk - Target
11.2020 - Current
Pharmacy Clerk - Rainbow Drug Store
06.2011 - 05.2017
Deputy Court Clerk - Clerk of State Court
08.1998 - 12.2008
Cashier/Waitress/Manager - Mack's Bar-Be-Que Place
08.1988 - 08.1998
University of Denver - Frontline Manager, Guest Service
Coastal Georgia College - Not specified,
Glynn Academy High School - ,