Jennifer Gould

• Admit pre-operative patients for procedures.
• Interviewed patients to obtain medical information and measure vital signs, weight, and height.
• Monitoring post-operative patients’ levels of consciousness, vital signs, side effects, and pain levels during recovery from anesthesia.
• Providing comfort and reassurance to distressed post-operative patients and family concerns.
• Collaborating with the anesthesia team and facilitate timely specialized interventions.
• Provide necessary health education to patients and their family members.
• Call families to obtain health history prior to surgeries. Then follow up with the appropriate multidisciplinary team to complete the health history.
• Collaborated with patients and healthcare teams to assess, plan, implement and evaluate custom care plans for each individual.
• Supported healthy working environment, adhering to patient safety protocol, complying with hospital policies and maintaining situational awareness.
• Assessed and identified individual patient educational needs, removing barriers to learning and supporting comprehensive progress.
• Improved patient satisfaction by providing compassionate care, addressing concerns, and answering questions.
• Maintained proficiency in emergent situations by participating in ongoing training sessions and staying current with industry advancements.
• Collaborated with interdisciplinary team members to optimize patient outcomes during the recovery process.
• Educated patients and families on post-surgery expectations, care instructions, and follow-up appointments to support successful recoveries.
• Attended Basic Preceptor Workshop and Applying Advanced Concepts in Precepting along with the charge class at BCH.
• Lexington Committees: Staff Nurse Council, Project Mosaic Superuser (EPIC), Magnet Committee (Hospital Base), Healthy Work Environment, PACU Orientation Committee, Unit Based Practice, Lexington Hand Hygiene Quality Improvement Committee.

• Utilizing the nursing process (assess, plan, implement, and evaluate) in achieving the goals of the nursing department.
• Triage all the calls when parents are calling the department when the patients are sick.
• Schedule appointments for same day sick visits.
• Administer medications via IM injections, nebulizer, HFA, cough assist, vest, and monitor responses.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Provides nursing care in outpatient setting with particular emphasis on pulmonary conditions.
• Working collaboratively to provide family-centered care as a member of a multidisciplinary team that provides expert care.
• Coordinating the biologics program (completing all authorizations, scheduling, family/patient/provider education, problem management, ensuring provider visits are occurring at regular intervals per the NHLB1 guidelines, clinic flow, patient safety, and ensure pulmonary function testing and clinical follow up visits are performed at a regular intervals).
• Maintaining the biologics program as it expands.
• Involved with the Dept of Pulmonary staff meetings. Powerpoint on LBTI and Biologic Medications.
• Committees - Leader for the Healthy Work Environment (HWE), Post Event Task Force, and Magnet.

• Provides professional leadership and support as an educator, role model, mentor, and facilitator.
• Managed classroom effectively to maintain a positive learning environment for all students.
• Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
• Participated in professional development opportunities to stay current on best teaching practices and industry trends.
• Monitored student progress through regular assessments, providing constructive feedback for improvement.
• Demonstrates proficiency in knowledge including various disease processes and utilizes the nursing process to develop and implement evidenced-based plans of are for the target population.
• Stimulation experiences focus on integrating caring, safety, and competency into the management of the acutely ill patient.
• Use a variety of innovative teaching techniques in the lecture setting to promote critical thinking, clinical competency, and achievement of course outcomes.
• Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
• Improved student performance by defining clear goals and communicating performance metrics.
• Developed strong relationships with colleagues and administrators, fostering a collaborative educational community.

• Provides nursing care in physician practices with particular emphasis on patient and educational activities.
• Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Coordinates and provides direct patient care.
• Manages telephone triage for patients with health problems.
• Collaborates with physicians and staff as needed to provide comprehensive health care to the patient and to reinforce physician's instructions.
• Documents nursing actions and patient's responses.
• Acts as a clinical support and resource to other clinical and clerical staff.
• Maintains an environment characterized by trust, acceptance, recognition and respect.
• Complies with safety and emergency procedures consistent with policies and procedures.
• Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
• Reports possible problematic situations to the practice manager.
• Reports problems of a clinical nature to the physician(s).
• Assists with monitoring, assessing and implementing quality assurance measures.
• Participates in quality assurance activities and all training seminars.
• Demonstrates courtesy, respect and caring to patients, families, physicians and staff, and maintains professional rapport with all external parties and organizations.
• Assists in orientation of new employees to the practice, shares pertinent information and effectively teaches others to perform tasks accurately.
• Mentored new clinical staff members for proper onboarding and orientation processes.
• Ensures confidentiality of employee, legal, client/patient, budget and all company matters.
• Develops the schedule for clinical support staff.
• Must coordinate with the physicians' schedule and ensures adequate staffing is available at all times.
• Develops office procedures by working with the providers and the Practice Manager.
• Trains all clinical support staff in office policies and procedures.
• Responsible for the non-clinical staff training as directed.
• Ensures compliance with Joint Commission, OSHA, CLIA (Clinical Laboratory Improvement Amendments) and other government regulations.
• Assist the Group Practice Administrator and the Practice Manager in the distribution of information between administrative and clinical staff.
• In collaboration with the Practice Manager, responsible for clinical staffing issues such as reviews, interviewing, delegating work and staffing plans/projects.
• May assist with the budget review and preparation.

• Oversaw quality of care being provided to patients to enhance performance and consistently achieve superior care standards.
• Manages the department and serves as a professional role model.
• Developed and created weekly schedules for nurses, nursing assistants, taking into account sick days and vacation time.
• Ensures staff has proper competencies in all areas.
• Manages all direct and indirect nursing care given to patients.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Promotes and monitors department safety.
• Resolves all issues within the department.
• Created monthly schedules for nurses and nursing assistants.
• Attends meetings and conferences.
• Presented feedback on current and new procedures at weekly clinical meetings.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Monitored, analyzed and corrected staff performance and worked with nurse director to raise standards of practice.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve copying abilities
• Interviews applicants for positions available.
• Assist with the Director in hiring and training new staff.
• Mentored new clinical staff members for proper onboarding and orientation processes.
• Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
• Assessed clinical policies and procedures for compliance with changing regulations.

• Provides safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care to patients
• Develops a competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Evaluates the effectiveness of care and adapts plans based on patients.
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
• Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
• Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
• Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
• Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
• Participated in hospital committees to recommend quality improvement initiatives.

• Providing nursing care to critical medical/surgical patients of all ages.

• Recorded patients’ medical status and treatment details in electronic charts to accurately document.

• Manage all aspects of care in collaboration with most services throughout BCH.

• Medical emergencies resulting from events such as cardiac arrest, strokes, car accidents, head injuries, post-operative patients’ right from the OR, administering chemotherapy drugs to children, airway management, ECMO, respiratory care, managing sedation, vasopressors, assisting with procedures, and advanced clinical assessment.

• Development of working relationship with families as part of patient advocacy.

• Contribute to strategic plans and initiatives to advance standards of care excellence, improve patients’ outcomes and drive continuous improvement.

• Provide end-of-life care and assist families with empathy while providing dignified care to my patients.

• Provides professional leadership and support as an educator, role model, mentor, and facilitator
• Demonstrates proficiency in knowledge and skills
• Use a variety of innovative teaching techniques in the clinical setting to promote critical thinking, clinical competency, and achievement of course outcomes.
• Supervised students when administering medications to maintain patient safety.
• Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
• Provided immediate and constructive feedback to students individually and as group.
• Supervised students during clinical rotations, providing immediate feedback on their performance and suggesting areas for improvement when necessary.
• Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
• Improved student performance with regular assessments and feedback on their clinical skills and knowledge.
• Promoted critical thinking among nursing students by introducing complex case studies during lectures.
• Provided guidance on professional development opportunities for nursing students interested in pursuing advanced roles within healthcare settings.

Staff Nurse - Trauma, kidney transplant, telemetry, burn, post-surgical floor

• Critical thinking approach to guide data gathering, assessment, nursing judgment, intervention, and evaluation.

• To delegate, coordinate and manage all aspects of nursing care provided to all the patients.

• Change dressings for burn patients, which were at times very intense.

• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Mentored new nursing staff, supporting their professional growth and development.
• Reduced medication errors through meticulous charting and double-checking dosages.

Kidney/Pancreas Transplant Nurse Coordinator

• Assess, plan and coordinate inpatient and outpatient care throughout pre, peri, and postoperative duration.

• Ensure continuity of patient care through educational, consultative and direct care activities.

• Collaborate with various clinical and administrative departments to arrange evaluation clearance to proceed with transplant surgery.

• Evaluate living donors for Children’s Hospital and clearing them for surgery.

• Championed patient-centered care through active listening, empathetic communication, and personalized service delivery tailored to individual needs.

Endoscopy Nurse

• Assist physician during diagnostic and therapeutic procedures.

• Assessment of patients before, during and after a procedure.

• Respond to emergency situations as directed by a physician.

Medical/Surgical Staff Nurse

• Prescribe, delegate, coordinate and evaluate nursing care for patients in collaboration with other clinical staff including MDs, RNs, therapist, ancillary and administrative staff as needed.

• Preceptor for new nurses to the floor.

• Recognized and reported changes in patients'' conditions promptly, initiating appropriate interventions or escalating concerns to physicians as needed.
• Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during hospitalization and discharge planning.
• Demonstrated strong critical thinking skills in assessing patients'' conditions quickly and accurately, initiating appropriate interventions when needed.
• Served as a preceptor to new staff members, guiding them through orientation processes and offering mentorship during their transition into the medical-surgical unit.