Jennifer Graglia
Director Of Operations
Oxnard,CA
Summary
Results-driven Director of Operations with over 4 years of experience in scaling businesses, optimizing workflows, and enhancing operational efficiency across multiple industries. Proven track record in team building, financial management, compliance, and strategic planning. Skilled in implementing technology solutions, managing cross-functional teams, and driving continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Director of Operations
A Place To Turn, Inc.
7 2020 - Current
- Scaled operations from 1 to 4 locations, resulting in 1.6x revenue increase over 3 years -
- Expanded team from 5 to 16 therapists, enhancing service capacity and client satisfaction -
- Developed and managed practice budget, overseeing financial reporting and forecasting -
- Implemented new EHR system, streamlining practice productivity and organization - Established onboarding and billing specialist departments, optimizing workflow efficiency -
- Ensured compliance with legal, regulatory, and ethical standards in the healthcare industry -
- Conducted performance evaluations and supported professional development initiatives -
- Managed client relations, addressing concerns and implementing service improvements -
- Developed and executed risk management strategies, including information security measures
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings
- Achieved team goals through formalized training plans, coaching, and performance management
Licensed Real Estate Executive Assistant
Nick Nelson Real Estate
11.2017 - 12.2018
- Served as Transaction Coordinator for approximately 40 closed real estate transactions -
- Managed marketing campaigns and social media presence, growing audience engagement -
- Conducted competitive market analyses and drafted contracts for real estate transactions -
- Coordinated customer appreciation events and lead generation initiatives -
- Maintained Oregon real estate broker license and adhered to industry regulations
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
Education
Skills
Business Scaling & Growth Strategy
Team Leadership & Development
Financial Management & Budgeting
Policy Development & Compliance
Workflow Optimization & Process Improvement
Technology Integration & Systems Implementation
Client Relations & Customer Service
Risk Management & Quality Assurance
Project Management & Strategic Planning
Healthcare EHR Systems
MRP Systems (eg, Cin7 Core)
Project Management Tools (eg, Asana)
Social Media Management Platforms
Microsoft Office Suite
Process Improvements
Operations Oversight
Professional Development
- Continuous learning in healthcare operations, project management, and business scaling
- Stay updated on industry trends, regulations, and best practices in operations management
References
Available upon request
Timeline
Licensed Real Estate Executive Assistant
Nick Nelson Real Estate
11.2017 - 12.2018
Director of Operations
A Place To Turn, Inc.
7 2020 - Current