Jennifer Granados

Kemo Wireless - Front Receptionist (April 2022 -December 2024

• Provided customer support: Assisted clients with phone repairs and troubleshooting, ensuring a smooth and positive experience •

Order management: Coordinated the ordering of parts for phone repairs, keeping stock levels in check and ensuring timely deliveries.

• Merchandise organization: Managed and organized phone accessories and other merchandise, optimizing the store layout for easy customer access and better sales.

• Problem-solving & multitasking: Handled multiple tasks simultaneously, including phone repairs, client inquiries, and managing inventory, while maintaining a high level of customer satisfaction.

Medical Assistant Certification – mission language vocation school •I’ve Developed technical skills Gained proficiency in office computer systems, data entry, and managing patient records.

• Improved communication skills: Trained in effective patient communication, including phone consultations, taking medical histories, and explaining procedures in a clear, empathy manner.•

Key Skills to :• Customer service: Engaged with clients in a positive, helpful manner, ensuring a seamless service experience.•

.• Technical proficiency: Experienced with computer systems, data entry, and medical office software

Communication: Developed strong verbal and written communication skills for client interaction and teamwork.

Also Problem-solving: Able to think on your feet and provide solutions to customer issues efficiently.