Jennifer Grau

Presenting and educating patients and families about hospice services, philosophy and LOC. Admitting patients to HOC following compliance and Medicare guidelines. Assessment of patients to admit to the correct level of care. Providing emotional support and referrals to volunteer, palliative care, and bereavement services. Educated on code status and prognosis in simple terms so that patients and families can make the best decision for their care and loved ones. Collaborating with physicians and referral sources in all healthcare networks. Coordinating care and setting up transportation, equipment, and services for patients in their place of service. Building professional relationships with referral sources and maintaining communication in a timely manner. Sending report and updating the care teams. Meeting with management weekly to improve processes and staffing in the Hospital Liaison Committee. Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs. Coach new nursing staff, contributing to a supportive work environment and improved retention rates. Coordinated discharge plan with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization. Managed complex cases of critically ill patients, ensuring optimal symptom management and end of life care.

• Weekly assessments of patients. Direct patient care, turning, wound care, emptying and recording I/O’s, bathing, and transferring. Biweekly IDT meetings. Family education and support. Supply and DME ordering and delivery. Collaborating with and obtaining orders from physicians and medical directors. Communicating with the care team to facilitate the best end of life experience for the pt. Providing emotional support and referrals to volunteer, palliative care, and bereavement services. Sending report and updating the care teams. Counting, reordering medications, and reconciliation. Death visits and assisting with end of life care. Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs. Developed strong relationships with patients families, providing emotional support while addressing concerns or questions about care plans. Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.

Emergency visits, assessments, symptom management, starting continuous care. Triaging patients over the phone. Educating pt/family. Sitting with patients for continuous care, crisis admissions, ordering medications, DME, counting medications. Delivering supplies. Direct patient care, turning, wound care, emptying and recording I/O’s, bathing, and transferring. Emotional support and placing referrals to volunteer services and bereavement. Providing end of life care/death note. Updated Medical directors and obtaining orders. Setting up transport, and assisting with transfer of the pt to the appropriate POS, and level of care.

Shift assessments, managing symptoms, medicating. Answering call lights and phones, admitting patients to the IPCC, floating to all IPCCs. Obtaining report and giving report to the next shift. Patient/family education and support. Charting assessments, care plans and medications given for symptom management. Providing end of life care/death note. Updated Medical directors and obtaining orders. Direct patient care, turning, wound care, emptying and recording I/O’s, bathing, and transferring. Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection. Administered medications via oral, IV, and intramuscular injections and monitored responses.

Bathing, vitals, emptying drains, catheter care, documenting I/O’s, charting, assisting nurses and transport. Transferring and repositioning patients. Weights, blood sugars, feeding patients. Report to nurses any patient needs, complaints or concerns immediately. Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.