JENNIFER GRAVES
Oklahoma City
Summary
Driven and adaptable individual with knack for fostering positive workplace cultures and navigating complex interpersonal dynamics. Well-versed in employee relations and conflict resolution, coupled with strong organizational and communication skills. Committed to driving impactful HR initiatives that enhance employee satisfaction and productivity. Communications professional with proven track record of effective media relations and strategic messaging. Known for delivering impactful communication plans that align with organizational goals. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in public relations and content creation, valued for reliability and flexibility.
Overview
25
25
years of professional experience
Work History
Caregiver
Self Employed Services
03.2018 - Current
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships to deliver emotional support and companionship.
- Maintained a safe and clean environment, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help achieve nutritional objectives.
- Contributed to a positive atmosphere by using effective communication and active listening skills.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Communications Specialist
Cleveland County Sheriff's Dept
11.2023 - 03.2024
- Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Improved interdepartmental relationships by fostering open lines of communication between dispatchers and emergency responders.
- Regularly monitored equipment functionality, identifying issues early to prevent potential downtime or miscommunication.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Human Resources Manager/CPC/BAT
ADTI
01.2008 - 01.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Liaised between multiple business divisions to improve communications.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Assistant Store Manager
Walmart
01.2000 - 01.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
U.S. Grant High School
Oklahoma City2000
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
- Team collaboration
- Behavior redirection
Timeline
Communications Specialist
Cleveland County Sheriff's Dept
11.2023 - 03.2024
Caregiver
Self Employed Services
03.2018 - Current
Human Resources Manager/CPC/BAT
ADTI
01.2008 - 01.2018
Assistant Store Manager
Walmart
01.2000 - 01.2008
High School Diploma -
U.S. Grant High School