Summary
Overview
Work History
Education
Skills
Websites
Core Proficiencies
Timeline
Generic

Jennifer Gravino

Southport,NC

Summary

CUSTOMER-FOCUSED PROFESSIONAL Specializing in administration, customer service, and problem solving An engaging professional who is able to interact with a diverse set of personalities while gathering and delivering pertinent information. Proven abilities in written/verbal communications, correspondence, customer service delivery, office functions, and equipment usage. Detail-oriented individual with key skills in working independently, time management, learning new tasks, efficiency, interpersonal relations, multitasking, and complex problem resolution.

Overview

9
9
years of professional experience

Work History

Senior Banker

Bank of America
Southport, NC
08.2024 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Analyzed financial data to provide tailored banking solutions.
  • Coordinated with internal departments to streamline operational processes and improve efficiency.
  • Developed and maintained relationships with customers to ensure customer satisfaction.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Provided technical guidance to junior bankers on complex transactions.
  • Resolved customer complaints regarding banking products or services in a timely manner.

Relationship Banker

Bank of America
Southport, NC
07.2022 - 08.2024
  • Displays personable and service-oriented understanding of a client's situation to maintain beneficial customer interactions and create long-lasting partnerships.
  • Practices organizational and problem-solving skills to provide proactive solutions that satisfy clients and save client-bank relationships.
  • Identifies issues and finds more beneficial ways to store their earnings.
  • Provides an in-depth understanding of financial terminology, trends, and processes, as well as financial information about the banking system, the types of services offered, and used services practically to help clients find financial solutions.
  • Manages a portfolio of clients to build and maintain strong relationships.
  • Provides personalized financial advice and solutions to clients.
  • Identifies sales opportunities and cross-sold banking products.
  • Processes customer transactions accurately and efficiently.
  • Meets sales targets and goals.

Property Manager

Oak Island Accommodations
Oak Island, NC
07.2020 - 07.2022
  • Maintained relations with owners as a property manager.
  • Efficiently managing records and contracts.
  • Answer phone lines to resolve owner and guest questions or situations.
  • Regularly inspecting and assisting homeowners with improving and caring for their vacation rental properties.
  • Maintenance of homeowner relationships through frequent contact, most commonly by phone call and/or email.
  • Strive to improve services to homeowners and tenants in addition to internal policies and procedures.
  • Familiar with the North Carolina Rental Act, the North Carolina Real Estate Manual, and the North Carolina Association of REALTORS Property Management Legal Handbook and can promptly and accurately refer to them.
  • Considerable experience in a customer service-oriented environment.
  • Positive attitude and willingness to assist others.
  • High level of organizational and multi-tasking.
  • Able to manage owners and tenants who are in a heightened emotional state while maintaining a positive and professional manner.
  • Able to negotiate efficiently.

Customer Service Advocate

Verizon Wireless
Wilmington, NC
11.2016 - 07.2020
  • Leverage expertise in customer service, efficiency, computer applications, word processing, database management, and payment processing to complete daily functions.
  • Answer phone lines to take messages, transfer calls, or educate callers on products and services.
  • Investigate and resolve customer issues related to billings; issue refunds, adjust bills, and/or exchange merchandise.
  • Lead team meetings to empower employees through motivation and team building; share metrics to guide employees and serve as an interim supervisor when needed to ensure the team meets productivity standards and goals.
  • Recognized with the Directors Club Award in 2017 and 2019; achieved 97% on customer surveys.

Education

Bachelor of Science - Business Management

Strayer University
03-2025

Associate of Arts - Business Administration

Strayer University
01.2025

Associate of Science - Office Technology

Brunswick Community College

Skills

  • Interviewing and negotiation
  • Information explanation
  • Data analysis and compilation
  • Organizational skills
  • Information processing
  • Data gathering and verification
  • Decision-making strategies
  • Documentation management

Core Proficiencies

  • Interviewing
  • Negotiation
  • Explaining Information
  • Data Compilation
  • Data Analysis
  • Organizational Skills
  • Processing
  • Information Gathering
  • Information Verification
  • Decision-Making
  • Documentation/Forms

Timeline

Senior Banker

Bank of America
08.2024 - Current

Relationship Banker

Bank of America
07.2022 - 08.2024

Property Manager

Oak Island Accommodations
07.2020 - 07.2022

Customer Service Advocate

Verizon Wireless
11.2016 - 07.2020

Bachelor of Science - Business Management

Strayer University

Associate of Arts - Business Administration

Strayer University

Associate of Science - Office Technology

Brunswick Community College

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