Jennifer Gray
Louisville,KY
Summary
Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology. In addition, I am an organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Rejuv Medical Of Louisville
Louisville, KY
05.2023 - 12.2023
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Coordinated office events, seminars and meetings for staff and clients.
Mortgage Loan Closer
Amerisave Mortgage
Atlanta, GA
06.2020 - 07.2021
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Increased customer satisfaction by providing clear explanations of complex mortgage terms and conditions.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Maintained detailed records of each closed loan for future reference and auditing purposes.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Worked with underwriters to fix application problems and resolve issues.
Substitute teacher
Valor Traditional Academy
01.2016 - 05.2020
- Ready at a moment’s notice, I fill in and actually teach grades K-6 following classroom guidelines provided by the Principal
- Must be able to communicate with children, follow strict schedule, maintain control of the classroom and stay on task
- Must keep students engaged just as if the teacher was there, ensuring the lessons are on time as to keep curriculum on schedule.
Lead ABI Processor / ABI Global Trainer
UPS Customs House Brokerage
Louisville, KY
06.2018 - 12.2019
- Well versed in the BOSS, ISPSYS, OPSYS and BDIS document systems
- I am constantly flexible, as I change the workload based on how many team members are present for the day so all shipments are worked
- I ensure all paperwork submitted for Importation of all goods through 4 US ports are complete, correct and compliant
- I stay up to date on current regulations with Customs and the Department of Homeland Security to keep UPS moving shipments quickly and correctly
- Responsible for training other processors in Louisville, KY, Aiken, SC, Philadelphia, PA and Dallas, TX
- I utilize Power point, Microsoft Word, Microsoft Excel, Skype, Snipping tool and the internet to train Processors in different locations
- I do make daily calls to some customers to verify the information on the international invoices are correct pertaining to inquiries from Customs Border Protection as well as maintaining a database to coordinate the workload as it changes throughout the day based on activity at the airport
- I must review compliance standards passed by congress and the President of the United States to ensure we are following current laws which change daily
- I race the clock in the mornings to get as many shipments passed and cleared to make delivery schedules, and I figure out ways to make sure no shipment is ignored
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Supported team members in their tasks, contributing to overall team success.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Formal Rater
UPS Customs House Brokerage
Louisville, KY
08.2017 - 06.2018
- Follow rating procedures, I also assist the holds team in my area when they have high volume, I’m on special team Christian Dior, I use the BELT, I work with ABI rejects and correct census errors
- When volume is high, I assist the Holds raters to resolve issues keeping them from clearing customs
- I was top of my rating class and am interested in taking courses to obtain my Brokers License.
- Maintained a high level of productivity by efficiently managing time and prioritizing tasks.
- Exceeded productivity targets while maintaining attention to detail and focus on quality outcomes.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
- Mentored junior team members efficiently to generate best output.
Receptionist and Administrative Support
Qk4 Engineering
01.2003 - 01.2006
- Answer every incoming call and transfer to the correct person or department, greet guests and alert the person with whom they are meeting, sign in/out all persons visiting the building, sign for packages, implemented a recycling program in the cafeteria
- In charge of ordering office supplies, ink and printer maintenance
- Always provide each person with a warm and friendly greeting.
Education
No Degree - Music Education
University of Louisville
Louisville, KY05.2002
Traditional Honors Program -
Fern Creek Traditional High School
05.1998
Skills
Flexible Schedule
- Professional Communication
- Organization
- Reception Management
- Team Leadership
- Sound Judgment
- Team Supervision
- Attention to Detail
- Administrative Support
- Critical Thinking
- Inventory Maintenance
- Strong Interpersonal Skills
- Workflow Planning
- Event Coordination
- Verbal and Written Communication
- Relationship Building and Management
- Classroom Organization
- Positive Reinforcement
- Group Instruction
- Stage presence
- Engaging storytelling
- Effective communication
- Positive Attitude
- Creative Thinking
- Public Speaking
- Customer Service
- Strong Work Ethic
References
- Karen Spalding, Senior Holds Rater, UPS Customs House Brokerage, Saxynana25@gmail.com, 502-609-5526
- Carl Stiers, FDA Specialist, UPS Customs House Brokerage, Carl.stiers@gmail.com, 502-931-9601
- Amy Green, HR Manager, Paradise Tomato Kitchen, amymgreen1@hotmail.com, 502-376-8244
- Al Greener, Director of Athletics Bands, University of Louisville, al@gocards.com, 712-830-4986
Affiliations
- karate
- Weight lifting
- Professional flutist
- volunteering
- handy person
Timeline
Medical Office Manager
Rejuv Medical Of Louisville
05.2023 - 12.2023
Mortgage Loan Closer
Amerisave Mortgage
06.2020 - 07.2021
Lead ABI Processor / ABI Global Trainer
UPS Customs House Brokerage
06.2018 - 12.2019
Formal Rater
UPS Customs House Brokerage
08.2017 - 06.2018
Substitute teacher
Valor Traditional Academy
01.2016 - 05.2020
Receptionist and Administrative Support
Qk4 Engineering
01.2003 - 01.2006
No Degree - Music Education
University of Louisville
Traditional Honors Program -
Fern Creek Traditional High School