Jennifer Gray
Louisville,KY
Summary
Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology. In addition, I am an organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Rejuv Medical Of Louisville
05.2023 - 12.2023
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Coordinated office events, seminars and meetings for staff and clients.
Mortgage Loan Closer
Amerisave Mortgage
06.2020 - 07.2021
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Increased customer satisfaction by providing clear explanations of complex mortgage terms and conditions.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Maintained detailed records of each closed loan for future reference and auditing purposes.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Worked with underwriters to fix application problems and resolve issues.
Substitute teacher
Valor Traditional Academy
01.2016 - 05.2020
- Ready at a moment’s notice, I fill in and actually teach grades K-6 following classroom guidelines provided by the Principal
- Must be able to communicate with children, follow strict schedule, maintain control of the classroom and stay on task
- Must keep students engaged just as if the teacher was there, ensuring the lessons are on time as to keep curriculum on schedule.
Lead ABI Processor / ABI Global Trainer
UPS Customs House Brokerage
06.2018 - 12.2019
- Well versed in the BOSS, ISPSYS, OPSYS and BDIS document systems
- I am constantly flexible, as I change the workload based on how many team members are present for the day so all shipments are worked
- I ensure all paperwork submitted for Importation of all goods through 4 US ports are complete, correct and compliant
- I stay up to date on current regulations with Customs and the Department of Homeland Security to keep UPS moving shipments quickly and correctly
- Responsible for training other processors in Louisville, KY, Aiken, SC, Philadelphia, PA and Dallas, TX
- I utilize Power point, Microsoft Word, Microsoft Excel, Skype, Snipping tool and the internet to train Processors in different locations
- I do make daily calls to some customers to verify the information on the international invoices are correct pertaining to inquiries from Customs Border Protection as well as maintaining a database to coordinate the workload as it changes throughout the day based on activity at the airport
- I must review compliance standards passed by congress and the President of the United States to ensure we are following current laws which change daily
- I race the clock in the mornings to get as many shipments passed and cleared to make delivery schedules, and I figure out ways to make sure no shipment is ignored
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Supported team members in their tasks, contributing to overall team success.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Formal Rater
UPS Customs House Brokerage
08.2017 - 06.2018
- Follow rating procedures, I also assist the holds team in my area when they have high volume, I’m on special team Christian Dior, I use the BELT, I work with ABI rejects and correct census errors
- When volume is high, I assist the Holds raters to resolve issues keeping them from clearing customs
- I was top of my rating class and am interested in taking courses to obtain my Brokers License.
- Maintained a high level of productivity by efficiently managing time and prioritizing tasks.
- Exceeded productivity targets while maintaining attention to detail and focus on quality outcomes.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
- Mentored junior team members efficiently to generate best output.
Receptionist and Administrative Support
Qk4 Engineering
01.2003 - 01.2006
- Answer every incoming call and transfer to the correct person or department, greet guests and alert the person with whom they are meeting, sign in/out all persons visiting the building, sign for packages, implemented a recycling program in the cafeteria
- In charge of ordering office supplies, ink and printer maintenance
- Always provide each person with a warm and friendly greeting.
Education
No Degree - Music Education
University of Louisville
Louisville, KY05.2002
Traditional Honors Program -
Fern Creek Traditional High School
05.1998
Skills
Flexible Schedule
- Professional Communication
- Organization
- Reception Management
- Team Leadership
- Sound Judgment
- Team Supervision
- Attention to Detail
- Administrative Support
- Critical Thinking
- Inventory Maintenance
- Strong Interpersonal Skills
- Workflow Planning
- Event Coordination
- Verbal and Written Communication
- Relationship Building and Management
- Classroom Organization
- Positive Reinforcement
- Group Instruction
- Stage presence
- Engaging storytelling
- Effective communication
- Positive Attitude
- Creative Thinking
- Public Speaking
- Customer Service
- Strong Work Ethic
References
- Karen Spalding, Senior Holds Rater, UPS Customs House Brokerage, Saxynana25@gmail.com, 502-609-5526
- Carl Stiers, FDA Specialist, UPS Customs House Brokerage, Carl.stiers@gmail.com, 502-931-9601
- Amy Green, HR Manager, Paradise Tomato Kitchen, amymgreen1@hotmail.com, 502-376-8244
- Al Greener, Director of Athletics Bands, University of Louisville, al@gocards.com, 712-830-4986
Affiliations
- karate
- Weight lifting
- Professional flutist
- volunteering
- handy person
Timeline
Medical Office Manager
Rejuv Medical Of Louisville
05.2023 - 12.2023
Mortgage Loan Closer
Amerisave Mortgage
06.2020 - 07.2021
Lead ABI Processor / ABI Global Trainer
UPS Customs House Brokerage
06.2018 - 12.2019
Formal Rater
UPS Customs House Brokerage
08.2017 - 06.2018
Substitute teacher
Valor Traditional Academy
01.2016 - 05.2020
Receptionist and Administrative Support
Qk4 Engineering
01.2003 - 01.2006
No Degree - Music Education
University of Louisville
Traditional Honors Program -
Fern Creek Traditional High School
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