Jennifer Gray
Orland Park,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and efficient in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
16
16
years of professional experience
Work History
Surgical Coordinator
MidAmerica Orthopaedics
10.2017 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Surgical Coordinator/ Medical Assistant
Bone and Joint Physicians
04.2008 - 10.2017
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in minor procedures, ensuring sterile environment and patient comfort.
Education
High School Diploma -
Carl Sandburg High School
Orland Park, IL05.1998
Skills
- Strong Communication Skills
- Professionalism and Confidentiality
- Data Entry Efficiency
- Resourcefulness and Initiative
- Detail Oriented
- Organized
Timeline
Surgical Coordinator
MidAmerica Orthopaedics
10.2017 - Current
Surgical Coordinator/ Medical Assistant
Bone and Joint Physicians
04.2008 - 10.2017
High School Diploma -
Carl Sandburg High School