Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Graziadei

Port Huron,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Lead Consultant

HCL Tech
02.2021 - Current


  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Provided professional services and support in a dynamic work environment.

Application Analyst

Anthelio/Atos
01.2016 - 02.2021
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of [Software] applications.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Application Anayst

CareTech Solutions Inc.
01.2008 - 01.2016
  • Documented clients' issues and processes of resolution.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Performed troubleshooting, maintenance and optimization of [Software] applications.
  • Supported daily operations and system maintenance procedures.

Application Analyst

ACS HCS
01.2007 - 01.2008
  • Provided training to clients in use of [Type] systems and applications.
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of [Software] applications.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Application Analyst

Superior Consulting
01.2005 - 01.2007
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of [Software] applications.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Help Desk Technician

Port Huron Hospital
11.2001 - 01.2005
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Provided basic end-user troubleshooting and desktop support.

Education

BBA - Minor in Information Systems

Walsh College of Accountancy And Business Administration
Troy, MI
04.2001

Skills

  • Troubleshooting
  • Project Analysis
  • Client Relationships
  • Project Processes
  • Analysis & Evaluation
  • User Support
  • Issue Resolution
  • Disaster Recovery Planning
  • Processes and Procedures
  • Problem-Solving
  • Project Leadership
  • Change Management
  • Project Management
  • Customer Relationship Management
  • Project Implementation

Timeline

Lead Consultant

HCL Tech
02.2021 - Current

Application Analyst

Anthelio/Atos
01.2016 - 02.2021

Application Anayst

CareTech Solutions Inc.
01.2008 - 01.2016

Application Analyst

ACS HCS
01.2007 - 01.2008

Application Analyst

Superior Consulting
01.2005 - 01.2007

Help Desk Technician

Port Huron Hospital
11.2001 - 01.2005

BBA - Minor in Information Systems

Walsh College of Accountancy And Business Administration

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Jennifer Graziadei