Jennifer Grazioli

• Supervised medication dispensing, ensuring compliance with state and federal regulations.
• Collaborated with healthcare providers to optimize patient medication management plans.
• Conducted comprehensive medication reviews to enhance patient safety and therapeutic outcomes.
• Mentored pharmacy technicians on best practices for inventory management and customer service.
• Effectively resolved insurance rejections and other billing issues.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Provided medication therapy management to patients using Outcomes and Mirixa.
• Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
• Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
• Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
• Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
• Received and accurately processed written prescriptions from customers using medical computer system.
• Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
• Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
• Maintained state and federal records of legendary drugs and controlled substances.
• Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
• Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
• Championed patient safety by staying current on drug recalls and promptly removing affected products from pharmacy shelves.
• Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
• Conducted regular audits of prescription records, identifying discrepancies and ensuring regulatory compliance.
• Correctly completed pharmacy daily and weekly reports.
• Educated patients about possible drug interactions and gave special administration instructions.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Managed drug and supply inventories.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Supervised and coached team of pharmacy technicians and trainees.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Counseled patients regarding proper intake of medications.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Closely monitored department performance metrics.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

Inspected district stores to ensure compliance with company and state regulations during events preparation.

Collaborated with district manager to achieve performance metrics and company goals.

Supplied necessary products and medications for district stores when required.

Facilitated communication by preparing emails and protocols for district store teams.

Participated in meetings with store directors to develop collaborative strategies for success.

Represented district manager in various meetings to communicate key information effectively.

Assisted district manager in operational tasks to support overall winning results.

Attended company meetings to align on objectives and share best practices across stores.

• Assisted in managing daily pharmacy operations, ensuring compliance with regulations and policies.
• Supported inventory management by monitoring stock levels and placing orders for medications.
• Collaborated with healthcare professionals to provide accurate medication information to patients.
• Handled prescription processing using pharmacy management software to enhance workflow efficiency.
• Educated patients on proper medication usage and potential side effects during consultations.
• Maintained a clean and organized workspace, adhering to safety protocols and standards.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
• Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
• Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
• Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Collaborated with store manager to maintain daily operations.
• Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
• Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
• Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
• Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
• Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
• Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
• Reduced medication waste and disposal costs by implementing effective stock rotation system.
• Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.

• Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety standards.
• Provided patient counseling on medication usage, potential side effects, and interactions.
• Managed inventory levels, conducting regular audits to minimize waste and ensure product availability.
• Collaborated with healthcare providers to optimize patient care through medication management strategies.