Jennifer Greatsinger

• Greet customers at the door and follow the whole repair process of their units with them to ensure they leave with ease
• Answer any questions they may have about our process and gather all information for unit and for upcoming communication
• Interact with them through calls, emails, texts or in person to make sure they stay satisfied
• Great telephone skills and professional language skills for emails
• Empathize with them as it was my personal property in the shop, and I do my very best to make sure their needs are met in a timely and precise manner
• Promote the company with my knowledge that I have learned in this industry and will recommend additional services if needed
• Work with Decisiv, and Oracle KDS as my main estimating and invoicing programs
• Use Microsoft Outlook for my email platform, and Word for our technician's repair narratives
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Currently using DTNA to retain unit history and warranty and Allison HUB for transmission warranty
• File warranty, invoice customer billable portions, accept cash, card or check payments as well as purchase orders and enter them into our system
• Set appointments on a case to case basis

• Assisted with deliveries from vendors, I deliver parts to technicians and I compared and mirror matched different styles and models of vehicles
• Did inventory of our shop supplies
• Worked with Microsoft and Outlook
• Used CCC1 body shop program.
• Worked with Microsoft and Outlook.
• Invoiced items to the correct repair orders.
• Ordered parts with purchase order numbers.
• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Checked incoming orders and organized new stock.
• Left Service King due to poor management and accepted a bigger, better opportunity.

• Adapted to changing times of COVID-19
• Grubhub/Hotshot parts delivery for semi trucks.
• Maintained a spotless driving record
• Adapted quickly to changing circumstances such as weather conditions or road closures, minimizing delays in service.
• Maintained excellent safety records through strict adherence to company policies and traffic regulations.
• Collaborated with dispatchers to effectively manage delivery schedules and address any changes or issues promptly.

• Began as a driver delivering parts to many places all around the DFW area.
• Was familiarized with semi trucks, their parts and components
• Drove a medium duty truck carrying anything from batteries, bumpers and turbos. Everything down to the tiniest fuse, so our customers could get their trucks back in the road in a timely manner.
• Was familiarized with semi trucks, their parts and components.
• Helped write estimates and generated purchase orders for all of our supplies, and parts for the trucks in our shop being repaired
• Became very familiar with the metroplex as was also a driver to help pick up and deliver our repaired trucks to our customers.
• Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
• Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
• Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
• Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
• Left during COVID, and resourced personal vehicle for food deliveries, UBER rideshare and semi-truck hotshot parts for full time work.

First began with new company and learned to work drive-through when I started there and I quickly built a great relationship with all my customers, some would come in just to see me.

• Quickly moved into a manager position where I ran a shift consisting of all ages of about eight to 15 people
• Some shifts would run from 7A.M until 11 P.M.
• Closed the store and set the alarms
• Had the responsibility of opening and closing the store daily with a set of keys
• Ran daily reports on sales and labor
• Money handling
• In charge of the safe, all the registers and also count down the money, make the deposit and go to the bank for the company
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Left Chicken Express to pursue a bigger opportunity.

• Had the responsibility of working the front registers with speed and accuracy
• Built a rapport with my regular customers and also with new ones
• On a daily basis, I had the opportunity to learn more about them and myself
• Stocking, counting cleaning, and handling money.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Left company to be a stay at home Mom.

• Had the responsibility of working the front registers with speed and accuracy
• Built a rapport with regular customers and also with new ones
• On a daily basis, had the opportunity to learn more about them and myself
• Stocking, counting cleaning, and handling money.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Left this current Whataburger due a large family move.