JENNIFER GREEN
Austin,TX
Summary
Professional and talented individual with demonstrated knowledge and proficiency as a Recruiting Coordinator, focused on keeping applicants organized, handling contacts and arranging interviews. Skilled at building rapport and obtaining information with practiced ease. Precise in updating records, coordinating tests and eliminating unqualified candidates. Fully proficient in technology with leading-edge social media platforms, Human Resources Management systems; ATS Management, ICIM, Workday Talent Management, Skype Vine, Google-Hire (G-Hire), Google Meet, Video Conferencing and Meeting Applications, Customer Relationship Management (CRM), Microsoft Office and Google Suites.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent
Southwest Airlines
01.2024 - Current
- Book and change reservations for domestic and international flights using Altea Customer management and ARD system.
- Assist customers with mishandled or lost baggage and file claims using Net Tracer system.
- Track flights for any delays or cancellations in Op Suite.
- Assisted passengers with check-in processes, ensuring smooth and efficient experience.
- Facilitated boarding process for passengers, maintaining organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected over 100 to 500 passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Delivered clear announcements over PA system, communicating important flight updates to all passengers.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
Recruiting Coordinator (Hybrid)
Google-Adecco Staffing (Contract)
06.2022 - 12.2023
- Promoted to Global Champion Call Program, curated universally accessible Google experience to candidates outside of their core interview process.
- Project managed pilot team and individual's metrics through automated data aggregation system in Google Sheets.
- Global Web Chat inquiries from candidates, supported interviewer appointments rescheduled, canceled interviews and troubleshooted Google Meet Video.
- Maintained and updated applicant tracking system with coordinated and scheduled average 1,000+ weekly of high-volume virtual panel interviews.
- Coordinated candidate interviews with hiring managers, ensuring smooth and efficient interview process for all parties involved.
Recruiting Coordinator (Remote)
Indeed-Staffmark Agency (Contract)
07.2021 - 05.2022
- Scheduled interviews for candidates for recruiters and promptly communicated recruiters of changes or concerns.
- Uploaded and sent job applications to candidates.
- Supported onboarding process of managed remote new-hire equipment shipments.
- Professionally communicated with candidates virtually and by phone for pre-onboarding instructions.
- Operated and maintained Applicant Tracking System (ATS) to ensured candidate records was completed and recruitment process tracked accurately.
- Coordinated candidate interviews with hiring managers, ensuring smooth and efficient interview process for all parties involved.
- Improved candidate experience by providing timely updates throughout recruitment process, that resulted in positive feedback from applicants.
- Established strong relationships with hiring managers to understand their specific needs.
- Scheduled and conducted 10 interviews per day.
- Coordinated incoming job requisitions and applications.
Administrative Assistant/Patient Service Representative
Northwestern Memorial Hospital
01.2020 - 06.2021
- Supported 6 Medical Oncology Physicians with patient coordination and scheduled appointments.
- Collected co-payments, past due balances and point of service payments
- Balanced and posted payments, processed billing information and perform daily cash drawer close in Hyland software.
- Answered multi-line phone system, routing calls, delivered messages to staff and greeted patients and visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implemented secure filing systems.
- Participated in ongoing training programs related to HIPAA compliance, maintained up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answered questions and addressed concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process and confirmed data accuracy and completeness.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguard patient privacy and ensured timely information access for healthcare providers.
- Served as reliable source of information for patients regards to appointments scheduled, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhanced overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensured seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Resolved customer complaints using established follow-up procedures.
Administrative Assistant
Metro Resource Center Inc., Adult Day Center
01.2018 - 01.2019
- Created digital images of paperwork to be stored in electronic medical records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and that fostered professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and prepared confidential documents.
- Assisted with human resources tasks with updated employee files or submitted time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributed research findings and coordinated 30 indoor and outdoor event logistics.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate Of Applied Science - Computer And Information Sciences
Southern New Hampshire University
Hooksett, NH2026
Pursued Bachelors, Human Resource Management
University of Phoenix
Phoenix, AZ2018
High School Diploma -
Macarthur High School-Graduate
San Antonio, TXSkills
- Excellent Communication
- Superior Customer Satisfaction
- High Volume Global Talent Coordination
- New Hire Orientation
- High Volume Scheduling Recruiters Interviews
- Calendar Management
- Video Interviewing Scheduling
- Decision-Making and Problem Solving
- Analytical and Critical Thinking
- Collaborative Teamwork
- Customer Complaint Resolution
- Excellent interpersonal skills
- Analytical and Critical Thinking
- Collaborative Teamwork
- Customer Complaint Resolution
- Active Listening
Technology Proficiency
Microsoft Word, Excel, Outlook, Salesforce, ATS, CRM, EPIC, Workday, ICIM, Slack, Text-Expander, Palpatine, Java, Pop Connect, Google (Meet, G-Hire, Docs, Sheets, Calendar and Gmail), Sky Vine, Zoom, WebEx, LinkedIn, Social Media, Op Suite, ARD, Altea Customer Management System, Net Tracker
Timeline
Airport Customer Service Agent
Southwest Airlines
01.2024 - Current
Recruiting Coordinator (Hybrid)
Google-Adecco Staffing (Contract)
06.2022 - 12.2023
Recruiting Coordinator (Remote)
Indeed-Staffmark Agency (Contract)
07.2021 - 05.2022
Administrative Assistant/Patient Service Representative
Northwestern Memorial Hospital
01.2020 - 06.2021
Administrative Assistant
Metro Resource Center Inc., Adult Day Center
01.2018 - 01.2019
Associate Of Applied Science - Computer And Information Sciences
Southern New Hampshire University
Pursued Bachelors, Human Resource Management
University of Phoenix
High School Diploma -
Macarthur High School-Graduate
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