Jennifer Greer
Lawton,OK
Summary
Productive Seller possessing superior customer service mindset and 14 years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities. I also have years of experience with customer service facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes.
Overview
19
19
years of professional experience
Work History
Seller
EBay
03.2010 - Current
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Purchased items for resell, photographed and listed item for sale, and kept track of inventory
- Ran sales and promotions
Cashier
Hop & Sack
Lawton, OK
06.2024 - 04.2025
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
Deliver Driver
Uber Eats And GrubHub
04.2018 - 06.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Quality Assurance/Escalations Specialist, Compliance
First Tennessee Bank
Knoxville, TN
06.2013 - 02.2016
- Answered calls in a call center environment to assist all banking customers with any type of account they may have with the bank including taking payments, order new credit/debit card or checks for customers, opening or closing new accounts, assisting with loans (installment and HELOC) payments or questions
- Provided customers with online technical assistance by setting up new online banking accounts for customers, verifying and unlocking existing customer accounts, assisted troubleshoot any issues customer may be having with navigating our website, applying for loans or credit cards online, using the First Tennessee app, or any other technical issue they may have
- Trained new employees
- Lead multiple team meetings
- Promoted to Quality Assurance and worked on the QA team for 8 months before moving to the escalation team
- Worked as part of the escalation team who took escalated calls that did not require a supervisor
Customer Service Representative
Talbot's Fine Accessories
Knoxville, TN
06.2009 - 09.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
US Cellular Wireless
Knoxville, TN
02.2008 - 08.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained new employees
Cashier
Texaco
09.2006 - 05.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new employees
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Maryville High School
Maryville05.2003
Skills
- Answering Customer Questions
- Cash Register Management
- Shipment Processing
- Operational Efficiency
- Inventory
- Typing 50 wpm
- Proficient with different computer programs such as PowerPoint and Word
Timeline
Cashier
Hop & Sack
06.2024 - 04.2025
Deliver Driver
Uber Eats And GrubHub
04.2018 - 06.2020
Quality Assurance/Escalations Specialist, Compliance
First Tennessee Bank
06.2013 - 02.2016
Seller
EBay
03.2010 - Current
Customer Service Representative
Talbot's Fine Accessories
06.2009 - 09.2010
Customer Service Representative
US Cellular Wireless
02.2008 - 08.2009
Cashier
Texaco
09.2006 - 05.2008
High School Diploma -
Maryville High School
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