Jennifer Gregory
Lakeland
Summary
Proven Office Manager / Dental Assistant with a track record of enhancing workflow. Excelled in streamlining operations, patient care, improving customer service, and managing payroll. Skilled in organizational strategies and scheduling, achieving significant efficiency improvements. Demonstrates strong leadership and exceptional organizational skills, ensuring high-quality patient care and staff management. I will utilize my dental knowledge of over 28 years to help your practice grow!
Overview
29
29
years of professional experience
Work History
Office Manager
Maneesha Chigurupati DDS
06.2024 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between doctor and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisting on Dental Procedures
- Payroll
- Treatment Plans
- Scheduling appointments
Office Manager
Kelley Borders DMD
06.2011 - 06.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Payroll
- Handled all Insurance verification/billing
- Assisted on all dental treatment
Insurance Coordinator
Harry Bopp DMD
11.2006 - 07.2010
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Dental Assistant
Sergio Vallejo DMD
10.2003 - 04.2006
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Completed Full Mouth Restoration Course at LVI
Dental Assistant/Insurance Coordinator
John Schrot DDS
08.2000 - 03.2003
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled and confirmed patient appointments.
- Verified insurance and communicated coverage to staff and patients.
Dental Assistant
Keith Vanbenthyusen DDS
01.1996 - 06.1999
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
EFDA
08.1996
Diploma -
Kathleen High School
Lakeland, FL06.1996
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Payroll processing
- Workflow optimization
Timeline
Office Manager
Maneesha Chigurupati DDS
06.2024 - Current
Office Manager
Kelley Borders DMD
06.2011 - 06.2024
Insurance Coordinator
Harry Bopp DMD
11.2006 - 07.2010
Dental Assistant
Sergio Vallejo DMD
10.2003 - 04.2006
Dental Assistant/Insurance Coordinator
John Schrot DDS
08.2000 - 03.2003
Dental Assistant
Keith Vanbenthyusen DDS
01.1996 - 06.1999
EFDA
Diploma -
Kathleen High School
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