Jennifer Grenn
Satellite Beach,USA
Summary
Dynamic Customer Success Manager with over 10 years of experience in education and client engagement. Proficient in fostering relationships, managing projects, and ensuring customer satisfaction through tailored solutions. Demonstrated success in leading diverse teams and consistently exceeding client expectations, including managing 54 student projects to successful completion. Unique blend of educational background and strong communication skills positions to enhance the customer journey and drive satisfaction in any organization.
Experienced with customer satisfaction and relationship management. Utilizes strategic planning and communication to drive success initiatives. Track record of enhancing client engagement and fostering long-term partnerships.
Overview
27
27
years of professional experience
Work History
Education Success Manager/Science Teacher
Holy Name of Jesus Catholic School
08.2023 - Current
- Spearheaded the coordination of school-focused and county science fairs, fostering community engagement and managing 54 student projects to successful completion
- Cultivated strong relationships with parents, establishing a comprehensive support network for students and enhancing their overall experience
- Collaborated with fellow educators to integrate science effectively into interdisciplinary curricula, promoting student enthusiasm for STEM and participation in national competitions
Middle School Science Teacher
Piedmont Open IB World School
08.2018 - 11.2020
- Develop curriculum and lesson plans aligned with NC State standards
- Deliver advanced-level International Baccalaureate middle school curriculum to gifted students
- Harness technology platforms extensively to enhance students' college readiness
- Create hands-on activities to illustrate scientific principles and encompass diverse topics
- Support student comprehension of scientific concepts through individualized instruction
ETL (Elevation Team Lead)
Elevation Church
03.2019 - 07.2020
- Lead and mentor groups of up to 24 volunteers during worship experiences at Elevation Lake Norman
- Ensure all guests receive a warm welcome upon their arrival to the campus, enhancing their overall experience
Naturalist
GOU - A Division of the NC Wildlife Federation
06.2015 - 06.2020
- Educated at-risk youth during NC Wildlife's summer program, promoting environmental stewardship, increasing awareness by 100% through interactive activities.
- Guided children in learning the fundamentals of fishing, hiking, and species identification, enhancing their skills and knowledge.
- Led a team of up to 20 staff members, coaching on procedures, adherence to policy, and scheduling, ensuring operational efficiency and team cohesion.
6th/7th Grade Science Teacher
Corvian Community School
08.2016 - 06.2018
- Design curriculum and lesson plans that adhere to NC State standards, catering to diverse learning needs
- Lead dynamic and interactive lessons for groups of up to 27 students, fostering a positive learning environment
- Maintain order in the classroom while exhibiting kindness and compassion in discipline and instruction
Teaching Assistant
Corvian Community School
08.2014 - 08.2016
- Facilitate small group sessions for math and literacy instruction, tailoring approaches to individual learning styles
- Step into the role of Primary/Lead Teacher in the absence of the regular teacher, ensuring continuity of instruction
Wellness Clerk
Earth Fare
12.2013 - 12.2015
- Assist customers in identifying appropriate supplements for optimal health and wellness
- Foster professional relationships with customers to enhance loyalty, retention, and rapport
Owner
Arcane Video and Media Placement Specialist
01.2003 - 01.2010
- Composed and placed advertisements aimed at recruiting international employee candidates, ensuring adherence to timelines for ad placements and follow-up postings for Immigration Law campaigns.
- Managed end-to-end project timelines, ensuring timely execution and adherence to deadlines, resulting in a 90% increase in campaign efficiency.
- Collaborated with cross-functional teams to optimize ad placements, enhancing recruitment outcomes and achieving a 100% improvement in candidate quality.
Producer/Director
PAX TV
01.1999 - 01.2003
- Conceptualized and executed national sales campaigns featuring stars from PAX TV original series, enhancing brand visibility and engagement.
- Guaranteed timely delivery of finished spots to appropriate affiliates ahead of air dates, ensuring adherence to broadcast schedules and quality standards.
- Led a team of 16 Production Specialists, achieving a 100% customer satisfaction (CSAT) score by implementing effective coaching and performance management strategies, and improving operational efficiency by 75%.
TV Production
WXEL TV42
01.1998 - 01.2003
- Direct live TV pledge breaks for PBS affiliate, maintaining high-quality broadcast standards
- Manage multiple cameras to create dynamic and engaging live television experiences
Education
Certification - Project Management
05.2025
Ph.D. -
02.2011
- High Honors
- GPA: 3.97
Bachelor of the Arts - International Communications
05.1999
Minor: Psychology
FCC Licensure -
05.1996
Associate - Forestry and Wildlife Management
05.1993
Skills
- End-to-end project management
- Records management
- Customer relationship management
- Cross-functional coordination
- Training and Development
- Organizational effectiveness
- Computer skills: Microsoft Office, Teams, Zoom, all Google platforms, Google Scholar, SalesForce, Zendesk
- Staff mentoring & leadership
- Strategic communications
- Interpersonal skills
- Customer relationship building
- Customer service
Timeline
Education Success Manager/Science Teacher - Holy Name of Jesus Catholic School
08.2023 - Current
ETL (Elevation Team Lead) - Elevation Church
03.2019 - 07.2020
Middle School Science Teacher - Piedmont Open IB World School
08.2018 - 11.2020
6th/7th Grade Science Teacher - Corvian Community School
08.2016 - 06.2018
Naturalist - GOU - A Division of the NC Wildlife Federation
06.2015 - 06.2020
Teaching Assistant - Corvian Community School
08.2014 - 08.2016
Wellness Clerk - Earth Fare
12.2013 - 12.2015
Owner - Arcane Video and Media Placement Specialist
01.2003 - 01.2010
Producer/Director - PAX TV
01.1999 - 01.2003
TV Production - WXEL TV42
01.1998 - 01.2003
Clayton College of Natural Health - Ph.D.,
Lynn University - Bachelor of the Arts, International Communications
Connecticut School of Broadcasting - FCC Licensure,
International Correspondence School(ICS) - Associate, Forestry and Wildlife Management
Google - Certification, Project Management
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