Jennifer Greve
Albuquerque
Summary
Dynamic Service Coordination Manager at B&D Industries with a proven track record in optimizing workflows and enhancing client satisfaction. Skilled in problem resolution and project management, I successfully managed 192 technicians and a Service Dispatch team, improving project completion rates through effective communication and strategic planning. Committed to fostering teamwork and continuous improvement in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Service Coordination Manager
B&D Industries
04.2018 - 04.2025
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Provided guidance to junior team members, fostering a supportive environment for professional growth and development.
- Identifying areas for improvement in processes.
- Improved project completion rates by closely monitoring progress and providing timely feedback to team members.
- Managed 192 technicians across 2 states.
- Optimized workflow processes by regularly reviewing current procedures and making adjustments as needed for maximum efficiency.
- Increased client satisfaction by ensuring timely delivery of projects and maintaining a high level of quality control.
- Maintained detailed records of all project-related activities, ensuring full compliance with company policies and procedures.
- Coordinated efforts between various teams involved in a project by establishing clear roles, responsibilities, and expectations from the start.
- Enhanced team efficiency by streamlining communication channels and implementing effective project management tools.
- Established a culture of continuous improvement within the coordination department by encouraging feedback, open dialogue, and ongoing learning opportunities for all team members.
- Implemented comprehensive tracking systems to monitor project status, resulting in more accurate forecasting and decisionmaking.
- Collaborated with upper management to establish realistic expectations for project deliverables based on available resources and time constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
IT Technician
Moriarty Edgewood School District
08.2013 - 04.2018
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Technical Support Representative
T-Mobile Call Center
01.2010 - 08.2013
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Master of Science - Psychology
Purdue University Indianapolis
Indianapolis, IN05-2026
Skills
- Positive attitude
- Teamwork and collaboration
- Problem resolution
- Multitasking Abilities
- Work Planning and Prioritization
- Customer service
- Computer skills
- Problem-solving
- Organizational skills
- Time management
- Adaptability and flexibility
- Attention to detail
Timeline
Service Coordination Manager
B&D Industries
04.2018 - 04.2025
IT Technician
Moriarty Edgewood School District
08.2013 - 04.2018
Technical Support Representative
T-Mobile Call Center
01.2010 - 08.2013
Master of Science - Psychology
Purdue University Indianapolis
Similar Profiles
Elias RuizElias Ruiz
Equipment Operator at B&D IndustriesEquipment Operator at B&D Industries
MICHAEL NORIEGAMICHAEL NORIEGA
Journeman Data Technician at B&D IndustriesJourneman Data Technician at B&D Industries
Steven GalanSteven Galan
Accounting Intern at B&D IndustriesAccounting Intern at B&D Industries
Veronica Y. LiceaVeronica Y. Licea
Defined Contribution Representative at Fidelity InvestmentsDefined Contribution Representative at Fidelity Investments
Jordan HerreraJordan Herrera
Administrative Assistant/Sleep Technician at The Sleep Spot MaimonidesAdministrative Assistant/Sleep Technician at The Sleep Spot Maimonides