Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Gribble

New Windsor,MD

Summary

Patient Behavior Technician with years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.

Overview

11
11
years of professional experience

Work History

Behavior Technician

Summer House Detox
Miami, Florida
02.2021 - 10.2021
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Gathered information about useful resources and helped coordinate referrals.
  • Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.

BEHAVIORAL TECHNICIAN

Mountain Manor Treatment Center
Sykesville, MD
02.2020 - 12.2020
  • Facilitated problem solving and problem resolution of clinical care issues
  • Documented accurate and reliable data collection in real time
  • Drove state vehicle in course and scope of job duties
  • Entered patient's information into computer accurately and efficiently.
  • Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
  • Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.

TIER 2 TECHNICAL SUPPORT

Sitel
Miami, FL
09.2016 - 12.2019
  • Provided technical support and training for personal computer
  • Developed and maintained effective communication channels with field technicians
  • Provided support and troubleshooted for Labs, Laptops, Desktops and mobile Devices
  • Trained customers on warranty policies and proper processing procedure
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.

ASSISTANT GENERAL MANAGER

Nelkin Real Estate
Atlanta, GA
01.2014 - 08.2016
  • Maintained fast, accurate service with superior customer service
  • Supported Facility Manager with day-to-day operations of facility
  • Played active role in employee development and talent selection
  • Assisted General Manager with operational, financial and personnel management.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.

MAILROOM CLERK

Assurant Solutions
Atlanta, GA
05.2010 - 12.2013
  • Assisted customers with outgoing mail and packaging processes
  • Tendered customer transactions in effective and efficient manner
  • Prepared and submitted monthly status reports and purchase expenditures
  • Maintained confidentiality of legal department matters.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.2009

Skills

  • Behavior treatment plans
  • Intervention management
  • Documentation skills
  • Classical conditioning
  • Social skill development
  • Expertise in crisis intervention techniques
  • Skilled in intake interviewing
  • Case documentation
  • Clinical interventions
  • Records management
  • Group psychotherapy expert
  • Adept at treatment and discharge planning

Timeline

Behavior Technician

Summer House Detox
02.2021 - 10.2021

BEHAVIORAL TECHNICIAN

Mountain Manor Treatment Center
02.2020 - 12.2020

TIER 2 TECHNICAL SUPPORT

Sitel
09.2016 - 12.2019

ASSISTANT GENERAL MANAGER

Nelkin Real Estate
01.2014 - 08.2016

MAILROOM CLERK

Assurant Solutions
05.2010 - 12.2013

High School Diploma -

Miami Killian Senior High School

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