Jennifer Grieves

• Sorted packages to appropriate slide, line or belt for final distribution.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Assisted in loading delivery trucks with prepared packages.
• Resolved conveyor system issues by clearing jams and blockages.
• Served as a Facer ad butterfly remover, Splitter on all ten van lines, Scanner, Loader, Smalls package handler, and Belt splitter on outbound

• Engaged customers through effective communication and active listening techniques.
• Presented product features and benefits to inform purchasing decisions.
• Maintained accurate records of customer interactions and transactions.
• Collaborated with team members to enhance sales strategies and approaches.
• Followed up with customers regarding the status of their orders or requests.
• Ensured that all customer complaints were addressed promptly and professionally.
• Built customer relationships by providing knowledgeable answers to their questions.
• Answered incoming calls from customers, provided customer service and sales support.
• Worked as Prescription Drug Medicare Sales Agent and as Medicare Advantage Agent

• Distinguished for being dependable and reliable driver, while preserving safety during the transportation and delivery of pizza and pasta products
• Effectively handle customer service jobs in store when not delivering pizza including assisting customers, answering phones, cleaning, washing dishes, sweeping, etc.

• CLT/IAD/PHX, NC/VA/AZ (All Over, Flew for three major airlines during my ten year experience on; United Express, American Eagle, and US Airways Express
• Completed 10,000 hours of International (Canada and Mexico) and domestic flights on CRJ jets holding approximately 36- 96 passengers
• Assisted passengers with carry on luggage
• Served refreshments and provided exceptional service to passengers
• Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse situations from escalating to emergency levels
• Saved the lives of two flight attendants while working; as one had a stroke in air and other had a seizure on the ground
• Held perfect attendance for nine of my ten years
• Performed all of my duties and regulations including; safety checks, announcements, demonstrations, service and customer assistance with friendly yet professional demeanor
• Retired with good company standing.

Sold life insurance policies via telephone and in person

• Contacted prospective customers to present information and explain available services.
• Calculated premiums and established payment methods.
• Pursued continued professional development through insurance workshops, course and webinars.
• Communicated with clients to understand needs and identify best policies for each case.
• Worked at three diverse companies at different times in Concord, Huntersville and Charlotte Areas
• 2018 America Income life
• 2019 TTECLife insurance and Health insurance
• 2020 Started at a small company but doors closed due to pandemic
• 2022 Globe Life

• Conducted cold calls, created individualized mortgage broker-packets, completed individual and group presentations designed to generate loan business
• Processed and completed 14 mortgage loans.

• Successfully handled incoming telephone lines for busy mortgage company
• Researched and called leads for clientale to generate business
• Greeted and logged in customers with mortgage loan officers
• Managed customer problems and complaints with tact and attention to prompt customer service.

• Documented internal processes and procedures to manage post-launch technology effectiveness.
• Wrote and uploaded curriculum for Fifth and Sixth graders on internet for at home classroom learning
• Created course curriculum outlines, aligned Ohio standards and objectives, created lesson plans, created power point presentations, created worksheets, activities and teaching materials for school websites
• Researched various internet sites, uploaded websites, movie/video clips, and power points onto Mahoning County school websites and FTP for five courses including language arts and social studies.

• Cross-sold bank products, including credit cards/ balance transfers/etc., by identifying customer needs with appropriate product or banking service by phone
• Answered questions while referring customers to appropriate bank management representatives.

• Taught world and American history lessons using a variety of teaching strategies
• Enforced school rules, and had outstanding attendance
• Participated on and supported school fundraisers, coordinated as a teacher consultant in Voice of Democracy writing contests, actively supervised students working on the high school Yearbook committee, assisted as Principals' Assistant, Served as Secretary for Building Leadership Team, worked on the Mogadore Schools Calendar Committee, and volunteered with field trips and school banquets, Lead Prom committee and supervised dances, school advisor
• Planned class material to engage students in both online and in-person class environments.
• Created educational materials according to lesson plans and school programs.
• Developed lesson plans guided by required course topics.
• Assigned tests, quizzes and group projects to assess growth of historical knowledge.

• Taught various lessons in a variety of grades and subjects until I was given a full time substitute position for several months teaching for an absent teacher in ninth grade language arts teaching Greek mythology and basic English and reading skills
• Enforced school rules and regulations
• Documented all incidents
• Supervised students and accurately recorded attendance
• Worked over 100 days in this position.

• Enforced rules and regulations, taught lessons, graded papers, and assisted in other administrative responsibilities in all grades K-12
• Worked after school at the Waterloo Middle School as Girls Track Coach for grades 7-8 daily coaching Track in Spring of 1998
• Organized practices, recorded times and measurements, and assisted in track meets.

• Enforced classroom routines to keep students on schedule and operating at consistent level.
• Provided classroom instruction outlined in teacher's lesson plans.
• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
• Provided notes and reports on school day activities to primary teacher.
• Established and enforced rules for behavior and procedures to maintain order among students.
• Taught full time for teacher on leave/ Taught Language Arts and Greek Mythology
• Taught classes with various students with disabilities

• Functioned as a liasion between students and college administration
• Organized floor activities & programs, counseled and advised residents in personal and academic problems, assisted in crisis situations such as fire and suicide situations
• (Saved dormitory by putting out a fire and prevented a student from taking her life)
• Served as an advisor to hall government
• Worked in two diverse residence halls with students each requiring unique attention
• During the first year worked with underclassmen, and during the second and third years worked with students with disabilities as well as graduate and International students.

• Prepared and Taught lessons concerning cultural diversity, Kent State History, study skills, and various other topics to college freshmen
• Provided tours of the campus of Kent State to freshmen.

• Provided exceptional service to high volume of daily customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Operated POS terminals to input orders, split bills and calculate totals.
• Worked at 5 restaurants including Applebee's restaurant, Friendly's restaurant, Chicken Manor, Red Robin and European restaurant