Jennifer Grieves
De Graff,OH
Summary
Business professional prepared for impactful roles. Demonstrates expertise in streamlining operations, optimizing workflows, and enhancing business efficiency. Strong focus on team collaboration and achieving results. Dependable and adaptable, skilled in process improvement, change management, and strategic planning with keen eye for continuous improvement and operational excellence.
Overview
14
14
years of professional experience
Work History
Accounts Payable Business Process Owner
American Honda Motor Co
Marysville, Ohio
01.2018 - 05.2025
- Facilitated training sessions for staff members, fostering a culture of continuous learning and development within the organization.
- Implemented best practices in change management, facilitating seamless transitions during process updates.
- Collaborated with IT professionals to integrate systems effectively, enhancing data accuracy and accessibility.
- Improved overall productivity, implementing innovative solutions to automate manual tasks.
- Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
- Supported business process risk management using established methodologies and exercising control plans to verify alignment with business unit-specific requirements.
- Conducted comprehensive audits of business processes to ensure compliance with industry regulations and standards.
- Enhanced operational efficiency with thorough analysis of existing procedures and strategic modifications.
- Aligned internal stakeholders and customers on assigned business process projects and services using proactive communication and engagement strategies.
- Increased employee satisfaction by addressing pain points in workflows and simplifying complex procedures.
- Utilized reporting, data and analytics to measure process and project performance, adjust services and operational activities and inform key stakeholders of relevant details.
- Developed robust documentation of processes, ensuring transparency and consistency across departments.
- Led cross-functional teams to optimize end-to-end process performance and reach company objectives.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Initiated timely response to emails, voicemails, and written correspondence.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Master Data Management
Honda of North America
Marysville, Ohio
12.2014 - 01.2018
- Collect tax, banking, and other supporting information to create/modify vendors.
- Streamlined master data management by consolidating duplicate records and standardizing naming conventions.
- Enhanced data accuracy by implementing efficient master data management processes and procedures.
- Continuously improved upon existing policies and procedures surrounding master data management by staying current with industry trends and best practices.
- Championed continuous improvement initiatives by identifying areas of opportunity within master data management processes and proposing actionable solutions.
- Served as a subject matter expert on all aspects of master data management within the organization, providing guidance on best practices as needed.
- Coordinated with end users to troubleshoot and resolve technical issues.
- Provided subject matter expertise on all aspects of master data management, serving as a valuable resource for cross-functional teams.
- Generated vendor reports to support management and end users to make financial decisions.
- Enhanced data quality by implementing rigorous validation processes and data management protocols..
- Managed the implementation of new risk management tools, increasing efficiency in data collection and reporting capabilities.
- Partnered with IT to implement new software solutions for workforce management, resulting in improved data accuracy and increased automation of routine tasks.
- Implemented security measures such as permissions management and access controls to protect sensitive data, ensuring compliance with company policies and regulations.
- Optimized data integration processes by designing clear workflows and procedures for the maintenance of critical master records.
- Conducted regular training sessions for end-users on proper handling of sensitive master data records.
- Trained new team members on best practices in master data management, ensuring a high level of competence within the team.
Branch Manager
Hertz Car Rental
10.2011 - 12.2014
- Oversaw and executed rental contracts ensuring customer met the company and government standards to rent a vehicle.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Evaluated charge back disputes and contacted individuals or businesses to close and collect those fees.
- Executed rental vehicle repossessions for individuals that no longer had a valid payment method on file.
Education
High School Diploma -
Riverside High School
DeGraff, OH05.2010
Skills
- Data analysis capabilities
- Team leadership qualities
- Vendor management experience
- Continuous learning mindset
- Process improvement expertise
- Innovation and creativity
- Financial analysis
- Change management proficiency
- Time management techniques
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Accounts Payable Business Process Owner
American Honda Motor Co
01.2018 - 05.2025
Master Data Management
Honda of North America
12.2014 - 01.2018
Branch Manager
Hertz Car Rental
10.2011 - 12.2014
High School Diploma -
Riverside High School
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