Jennifer Grillo
Boynton Beach,FL
Summary
I have fostered continuous growth via several roles throughout a wide range of specialties.
I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I have learned to master what it takes to be an invaluable employee at each company I work for.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ER Team Coordinator
Bethesda Hospital East
Boynton Beach, Florida
10.2023 - Current
- Perform clerical duties, order, and data entry utilizing multiple computer systems.
- Effectively communicate and facilitate all departmental orders and results to ED staff.
- Front-line Emergency departmental ambassador in customer service.
- Work in conjunction with the ED team to expedite patient care
- Provide patient information to facilitate timely admissions and discharges.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicate with patients with compassion while keeping medical information private.
Admin Coordinator 2
Bethesda Hospital East
10.2022 - 10.2023
- Perform clerical duties for the unit, Director of Nursing, and Patient Care Supervisor
- Calendar Management for the Director of Nursing and Patient Care Supervisor
- Maintain employee files of current licenses and competencies
- Oversee payroll and hospital business forms
- Monitor Fall Prevention Alarm systems for all patients
- Stock patient pantry and place Office Depot orders
- Assist with new hire onboarding tasks
- Manage temperature control and negative pressure log
- Trained in Medical terminology, Ecos, Centricity, and Kronos.
Project Coordinator
Modernizing Medicine
04.2021 - 10.2022
- Support the CS Operational team to accomplish new and ongoing organizational programs and projects.
- Own all aspects of project creation and administration within the assigned project and scope.
- Facilitate cross-channel feedback from internal stakeholders.
- Work with team leaders, managers, and department heads to learn departmental needs and goals.
- Oversee the intake process for all new programs and projects.
- Collaborate with management and key stakeholders to set departmental and organizational-wide goals.
- Schedule and organize meetings and events.
Executive Assistant - Office Supervisor
Boca Raton Resort & Club
02.2018 - 04.2021
- Provide administrative support for the Resort President and General Manager.
- Manage multiple calendars, and handle meeting set-ups, physical logistics, and conference call arrangements.
- Work effectively with other administrators and meeting participants to efficiently and effectively schedule.
- Strong verbal and written communication skills; able to generate high-quality emails and messages to individuals at all levels of the organization.
- Ensure adequate stock of office supplies.
- Submit and review expense reports monthly
- Resolve all hotel guest issues and complaints.
- Make hotel reservations and assist with personalizing a luxury guest experience.
Spa Group Coordinator
10.2017 - 02.2018
- Initiate and lead successful group bookings; leisure groups, corporate events, wedding parties, birthdays, etc
- Organize special events to enhance spa sales
- Coordinate all group bookings
- Responsibilities included site inspections, pre-conference meetings, contract creation, and distribution, overseeing final billing, and effectively communicating with spa employees to ensure a seamless experience
- Act as Manager on Duty and assist with all guest concerns and complaints
- Accurately book, change, and cancel spa and salon appointments
- Provide guests with detailed descriptions of spa treatments, packages, services, and retail offerings
- Follow Forbes service delivery standards.
Spa Concierge
11.2016 - 10.2017
- Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
- Provided exceptional Forbes customer service to ensure a pleasant experience for all clients.
- Assisted in training new Spa Concierges on proper procedures for handling guest inquiries.
- Managed stock levels of retail items in the Spa store, recommending promotional offers to customers.
- Resolved customer complaints in a professional manner while upholding company standards.
Education
High School Diploma -
Spanish River Highschool
Cosmetology License -
Boca Beauty Academy
Certification in Hospitality and Tourism Management -
Florida Atlantic University
Skills
- Effective Communication
- Problem Solving
- Leadership
- Adaptability
- Customer Service
- Forbes Travel Guide trained
- Microsoft Suite (Excel, Word, Teams & Powerpoint)
- Patient Scheduling
- Patient Care Understanding
- Medical Terminology
- Ecos, Centricity, Invision
- Team Work
- Problem Solving
Certification
- Basic Life Support - BLS Certification
Accomplishments
- 2-time Waldorf Astoria Customer Service Award winner 2017
Timeline
ER Team Coordinator
Bethesda Hospital East
10.2023 - Current
Admin Coordinator 2
Bethesda Hospital East
10.2022 - 10.2023
Project Coordinator
Modernizing Medicine
04.2021 - 10.2022
Executive Assistant - Office Supervisor
Boca Raton Resort & Club
02.2018 - 04.2021
Spa Group Coordinator
10.2017 - 02.2018
Spa Concierge
11.2016 - 10.2017
High School Diploma -
Spanish River Highschool
Cosmetology License -
Boca Beauty Academy
Certification in Hospitality and Tourism Management -
Florida Atlantic University