Jennifer Grimm
Safety Harbor,FL
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and a friendly, personable attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations and Flight Day Coordinator
Zero Gravity Corporation
Dumfries, VA
02.2020 - 12.2020
- Prioritized safety and compliance by assisting the Ground Safety Coordinator with pre-flight checks
- Ensured all pre-flight communications were received and that all required flight documents were collected and accurate
- Coordinated logistics for all flight days, including venue confirmation, catering, and transportation, adapting plans as necessary to accommodate unforeseen changes
- Served as a key point of contact for passengers, addressing inquiries and ensuring a positive experience through clear and effective communication
- Managed passenger manifests and submitted required information to ensure FAA compliance
- Demonstrated strong organizational skills by managing schedules, vendors, and documentation, remaining organized even when faced with multiple tasks and shifting priorities
- Effectively handled customer service inquiries, including cancellations and refunds, with professionalism and empathy, communicating clearly and efficiently to resolve issues
- Collaborated effectively with flight crew, vendors, and internal teams to ensure smooth operations
Air Transportation Supervisor/Flight Attendant
Silver Airways
Orlando, FL
01.2018 - 04.2019
- Ensured the safety and well-being of passengers as the sole Flight Attendant on a 34-seat Saab 340b+, strictly adhering to Federal Aviation Regulations, applicable laws, and Company policies, maintaining grace under pressure in demanding situations
- For example, I effectively and respectfully relocated a passenger using crutches from an emergency exit row, clearly explaining the safety regulations regarding their inability to assist in an emergency, and successfully found them a more suitable seating assignment
- Conducted thorough pre-flight safety checks of the cabin and emergency equipment
- Delivered clear and professional pre-flight safety briefings to passengers, communicating efficiently and effectively to ensure understanding
- Provided exceptional customer service by proactively attending to passenger needs and ensuring a comfortable and pleasant flight experience, adapting to individual passenger requests and unexpected circumstances
- Effectively managed in-flight situations, including addressing passenger inquiries, resolving concerns, and providing basic first aid for issues such as motion sickness and minor injuries, ensuring passenger comfort and well-being while adhering to safety protocols
- Made clear and informative Public Address (PA) announcements to keep passengers updated and well-informed throughout the flight, communicating concisely and effectively
- Maintained a clean and organized cabin environment, performing quick and efficient aircraft cleaning between flights
- Executed security procedures, including cabin security searches at required times
- Collaborated effectively with diverse pilot teams on a daily basis, fostering a strong sense of teamwork and open communication
- Proactively reported safety concerns and incidents through online reporting systems
- As Air Transportation Supervisor: Supervised and mentored Flight Attendants during their Operating Experience, providing clear and constructive feedback
- Conducted competency checks and line observations to evaluate performance and ensure adherence to standards, adapting the evaluation approach as needed
- Certified the proficiency and knowledge of Flight Attendants upon successful completion of evaluations
- Maintained accurate and detailed records of evaluations and performance
Licensed Realtor
EXIT Real Estate Gallery
Jacksonville, FL
03.2016 - 04.2019
- Provided excellent customer service by guiding clients through the real estate process
- Communicated effectively with clients, other agents, and related parties
- Demonstrated strong organizational skills in managing listings and appointments
- Adapted to changing market conditions and client needs to facilitate successful transactions
Licensed Realtor
Keller Williams Jacksonville Realty
Jacksonville, FL
10.2014 - 03.2016
- Provided excellent customer service
- Communicated effectively
- Demonstrated strong organizational skills
- Adapted to changing market conditions and client needs
Education
Associates of Arts -
North Florida Junior College
High School Diploma -
Taylor County High School
Florida Real Estate License -
Florida Real Estate Institute
Skills
- First Aid (Basic)
- CPR/AED (Certified)
- Passenger Relations
- Conflict Resolution
- Active Listening
- Public Speaking (PA Announcements)
- Efficient and Effective Communication
- Collaboration
- Time Management
- Organization
- Problem Solving
- Multi-tasking
- Attention to Detail
- Coordination of Schedules
- Record Keeping
- Grace Under Pressure
- Adaptability
- Resilience
- Maintaining calmness
- Following Procedures
- Regulatory compliance
- Customer service
- Problem solving
- Public speaking
- Time management
- CRM software
- Decision-making
Certification
CPR / AED Certified
Interests
Traveling, Volunteering . Community Theatre.
Timeline
Operations and Flight Day Coordinator
Zero Gravity Corporation
02.2020 - 12.2020
Air Transportation Supervisor/Flight Attendant
Silver Airways
01.2018 - 04.2019
Licensed Realtor
EXIT Real Estate Gallery
03.2016 - 04.2019
Licensed Realtor
Keller Williams Jacksonville Realty
10.2014 - 03.2016
Associates of Arts -
North Florida Junior College
High School Diploma -
Taylor County High School
Florida Real Estate License -
Florida Real Estate Institute
Similar Profiles
Kyle HutchersonKyle Hutcherson
Sales Consultant at Gravity DiagnosticsSales Consultant at Gravity Diagnostics
Jozef AndrekJozef Andrek
Remote sales representative - freelance contract at Gravity TransformationRemote sales representative - freelance contract at Gravity Transformation
Kristopher TrippKristopher Tripp
Branch Coordinator/Truck Supervisor at Gravity Oilfield ServicesBranch Coordinator/Truck Supervisor at Gravity Oilfield Services
TRUDY UNSELDTRUDY UNSELD
Infection Preventionist at Mease Countryside HospitalInfection Preventionist at Mease Countryside Hospital
Loki HallLoki Hall
Mechanical Assembler at Vincent CorporationMechanical Assembler at Vincent Corporation