Jennifer Grochowski
Chicago,IL
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Expert in HIPAA compliance and staff management, I excel in fostering collaborative environments and implementing efficient organizational practices. My leadership has consistently improved service delivery and team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Biometric Health Screener
Onsite Health Diagnostics
03.2016 - Current
- Completed finger-sticks and venipuncture blood draws for cholesterol and glucose readings.
- Administered blood pressure with automatic and manual cuffs.
- Measured BMI and body fat percentage.
- Maintained participant and specimen information bags.
- Completed accurate and timely data entry.
- Scheduled and registered participants using companies own scheduling website.
- Monitor and enforce procedures as well as HIPPA regulations.
Shift Manager /Biometric Screener
US Wellness
01.2015 - Current
- Lead and oversee large, fast paced health screening events, according to US Wellness Standards.
- Manage and supervise part time staff and all vendors during health events.
- Control overall flow and staff performance, then make adjustments as needed.
- Scheduled and registered participants.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Educate participants on disease management, behavioral health, nutrition, exercise, stress, smoking cessation, and preventative measures to delay onset of disease.
- Monitor and enforce HIPPA regulations.
- Execute post event duties such as client satisfaction reports, shipping of supplies, and post event calls to the client.
- Completed accurate and timely data entry.
Team Manager/Front Desk Receptionist
Life Line Screening
08.2016 - 02.2018
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Health Screening Manager and Coordinator
Health Fitness Corporation
01.2009 - 05.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Build relationship, establish rapport, and consistently communicate with client contacts, account managers, wellness coordinators, and program mangers from several companies.
- Facilitate bi weekly team conference calls yo establish and ensure successful screening.
Education
Master of Science - Exercise Physiology
Northeastern Illinois University
Chicago, IL05.2008
Bachelor of Science - Health Promotion
University of Iowa
Iowa City, IA05.2005
Skills
- Vital signs monitoring
- HIPAA Compliance
- Patient Communication
- Patient confidentiality
- Customer Service
- Staff Management
- Team Leadership
- Organization and Time Management
- Training and Mentoring
- Multitasking Abilities
Certification
- Phlebotomy License - 2019
- CPR/First Aid - 2019
- NASM certified - 2008
- ACSM certified - 2005
Timeline
Team Manager/Front Desk Receptionist
Life Line Screening
08.2016 - 02.2018
Biometric Health Screener
Onsite Health Diagnostics
03.2016 - Current
Shift Manager /Biometric Screener
US Wellness
01.2015 - Current
Health Screening Manager and Coordinator
Health Fitness Corporation
01.2009 - 05.2016
Master of Science - Exercise Physiology
Northeastern Illinois University
Bachelor of Science - Health Promotion
University of Iowa
- Phlebotomy License - 2019
- CPR/First Aid - 2019
- NASM certified - 2008
- ACSM certified - 2005
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