Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER GROLEAU MANDIN

Medford

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

6
6
years of professional experience

Work History

Barista

Sky House Bar and Grill
02.2024 - Current
  • Preparing and serving muffins and beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks.
  • Tracking inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups.
  • Taking payment from customers.
  • Maintained regular and consistent attendance and punctuality.
  • Promoting and recommending menu options to customers.
  • Answering customers' questions about menu choices.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and energy drinks.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Complaints Resolutions Officer

Horizon Airlines
01.2024 - 02.2024
  • Enforced corporate policies and procedures while ensuring compliance with applicable laws and regulations.
  • Answered every complaint filed by a passenger for discrimination or failure to meet the disabilities requirements made by ACAA.

Cargo Service Agent

Horizon Airlines
11.2023 - 02.2024
  • Maintained accurate records of all cargo transactions using computerized systems.
  • Performed loading and unloading cargo and to and off of aircrafts.
  • Coordinated freight movements between shippers, receivers, carriers, brokers, and other related parties.
  • Adhered to safety protocols when handling hazardous materials according to government regulations.
  • Monitored cargo storage areas to ensure proper security measures were in place.
  • Monitored shipping statuses and traced missing items.
  • Communicated with clients to provide timely updates on orders.
  • Determined ideal shipping routes with cost-benefit analyses.
  • Notified consignees, passengers, and customers of freight and baggage arrival and arranged for delivery.

Grounds Security Coordinator

Horizon Airlines
03.2022 - 02.2024
  • Ensured compliance with applicable laws, regulations, and industry standards related to ground security operations.
  • Resolved customer complaints promptly by providing timely responses and solutions in line with organizational policies.
  • Dispatched security officers to respond to alarms or other incidents requiring attention.
  • Investigated potential threats, analyzed risk levels, and took necessary actions to mitigate risks as needed.
  • Controlled entry and exit points to prevent unauthorized persons from entering or exiting areas.
  • Observed and analyzed behavior of travelers to identify potential security risks withing the airport.
  • Locked doors and gates of entrances and exits to secure buildings.
  • Called police and fire department in cases of emergency, such as fire, medical emergencies, and erratic passengers.
  • Verified security of windows, gates, and doors to prevent intrusions.

Ramp Agent

Horizon Airlines
07.2021 - 02.2024
  • Directed, assisted, and parked all arriving and departing in accordance with safety policy and procedure.
  • Performed wing walker duties to protect the aircraft wing from equipment in the path of pushback and maintained visual contact with the pushback driver to alert the driver of any danger.
  • Lifted, loaded/unloaded, sorted, and transferred passenger baggage, freight, and company material in and out of aircraft bins, belt loader baggage carts in a safe manner and withing specific time constraints.
  • Maintained the safety and security of the ramp at all times and complied with safety procedures and station policies.
  • Read and verified the city and flight number for every bag to ensure correct loading of customer bags.
  • Scanned and loaded carts for the ramp agents to pick up and load planes.
  • Worked outdoors in all types of weather conditions and around loud aircraft and machinery.
  • Worked in the vicinity of and between passenger terminals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Customer Service Agent

Horizon Airlines
05.2021 - 02.2024
  • Booked flights, reserved seats, and rescheduled passengers to provide superior customer service.
  • Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items.
  • Monitored flight delays and cancellations due to weather conditions and other factors.
  • Provided excellent customers service by assisting customers with questions, flight changes, and luggage issues.
  • Utilized problem-solving skills to resolve issues quickly and efficiency.
  • Demonstrated strong interpersonal skills while interacting with customers, colleagues, and supervisors in a professional manner.
  • Followed airline regulations by weighing luggage on scales and properly charging customers.
  • Adhered to safety regulations while assisting passengers during the boarding process.
  • Collaborated with team members to provide efficient services in busy travel periods.
  • Provide assistance with wheelchair access for elderly or disabled passengers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.

Customer Service Agent

Delta Global Services
12.2020 - 04.2021
  • Booked flights, reserved seats, and rescheduled passengers to provide superior customer service.
  • Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items.
  • Monitored flight delays and cancellations due to weather conditions and other factors.
  • Provided excellent customers service by assisting customers with questions, flight changes, and luggage issues.
  • Utilized problem-solving skills to resolve issues quickly and efficiency.
  • Demonstrated strong interpersonal skills while interacting with customers, colleagues, and supervisors in a professional manner.
  • Followed airline regulations by weighing luggage on scales and properly charging customers.
  • Adhered to safety regulations while assisting passengers during the boarding process.
  • Collaborated with team members to provide efficient services in busy travel periods.
  • Provide assistance with wheelchair access for elderly or disabled passengers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.

Cashier/gas attendant

Chevron
06.2020 - 12.2020
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Stocked shelves from back stock and kept hot food fresh.
  • Performed cash drops of amounts up to $200.
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated a cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Kept store cleaned and organized.
  • Helped customers complete purchases, including lottery, fountain drinks, food, gas, and propane.
  • Assisted at the gas pumps.

Ramp Agent

United Ground Express
06.2019 - 01.2020
  • Directed, assisted, and parked all arriving and departing in accordance with safety policy and procedure.
  • Performed wing walker duties to protect the aircraft wing from equipment in the path of pushback and maintained visual contact with the pushback driver to alert the driver of any danger.
  • Lifted, loaded/unloaded, sorted, and transferred passenger baggage, freight, and company material in and out of aircraft bins, belt loader baggage carts in a safe manner and withing specific time constraints.
  • Maintained the safety and security of the ramp at all times and complied with safety procedures and station policies.
  • Read and verified the city and flight number for every bag to ensure correct loading of customer bags.
  • Scanned and loaded carts for the ramp agents to pick up and load planes.
  • Worked outdoors in all types of weather conditions and around loud aircraft and machinery.
  • Worked in the vicinity of and between passenger terminals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Education

GED -

Umpqua Community College
Roseburg, Oregon
06.2009

Skills

  • Up-selling
  • Multitasking and organization
  • Time management
  • Performance improvement
  • Decision-making
  • Sales expertise
  • New hire training
  • POS systems
  • Professional demeanor
  • Positive and professional
  • Solid problem solver
  • Verbal and written communication

Timeline

Barista

Sky House Bar and Grill
02.2024 - Current

Complaints Resolutions Officer

Horizon Airlines
01.2024 - 02.2024

Cargo Service Agent

Horizon Airlines
11.2023 - 02.2024

Grounds Security Coordinator

Horizon Airlines
03.2022 - 02.2024

Ramp Agent

Horizon Airlines
07.2021 - 02.2024

Customer Service Agent

Horizon Airlines
05.2021 - 02.2024

Customer Service Agent

Delta Global Services
12.2020 - 04.2021

Cashier/gas attendant

Chevron
06.2020 - 12.2020

Ramp Agent

United Ground Express
06.2019 - 01.2020

GED -

Umpqua Community College

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